Troubleshooting Always On VPN Error Code 0x80092013

Troubleshooting Always On VPN Error Code 0x80092013Windows Server Routing and Remote Access Service (RRAS) is commonly used for Windows 10 Always On VPN deployments because it is easy to configure and manage, and it includes Microsoft’s proprietary Secure Socket Tunneling Protocol (SSTP). SSTP is a Transport Layer Security (TLS) VPN protocol that is firewall-friendly and ubiquitously available. However, a common configuration mistake can lead to failed connections.

Error 0x80092013

A Windows 10 Always On VPN client may fail to establish a VPN connection to an RRAS VPN server when using SSTP. The VPN client will return the following error message.

“Can’t connect to Always On VPN. The revocation function was unable to check revocation because the revocation server was offline.”

Troubleshooting Always On VPN Error Code 0x80092013

The event log will also include RasClient event ID 20227 with the following error.

“The user [domain\user] dialed a connection named [connection name] which has failed. The error code returned on failure is -2146885613.”

Troubleshooting Always On VPN Error Code 0x80092013

The Win32 error code –2146885613 converts to hexadecimal 0x80092013, which translates to CRYPT_E_REVOCATION_OFFLINE, indicating that the client was unable to successfully perform a check of the VPN server’s SSL certificate.

Revocation Checking

When the VPN client attempts to establish an SSTP connection to the Windows RRAS VPN, it will check the Certification Revocation List (CRL) using the information provided in the SSL certificate. If the CRL is unreachable for any reason, the client will not complete the connection.

Common Cause of Error 0x80092013

Certificate revocation failures for Windows 10 Always On VPN SSTP connections commonly occur when the RRAS VPN server is configured with an SSL certificate issued by an internal certification authority (CA) and the CRL is not publicly available.

Resolving Error 0x80092013

Making the internal CA’s CRL available publicly will of course resolve this error. However, best practice recommendations for the SSTP SSL certificate call for the use of a certificate issued by a public CA. For detailed information about SSL certificate requirements and recommendations, please see Always On VPN SSL Certificate Requirements for SSTP.

Additional Information

Always On VPN SSL Certificate Requirements for SSTP

Always On VPN ECDSA SSL Certificate Request for SSTP

Always On VPN Protocol Recommendations for Windows RRAS

Always On VPN RasMan Device Tunnel Failure

Always On VPN RasMan Device Tunnel FailureAn Always On VPN device tunnel is an optional configuration for Windows 10 Enterprise edition clients designed to provide machine-level remote network connectivity. This capability provides feature parity with DirectAccess for domain-joined clients to support scenarios such as logging on without cached credentials and unattended remote support, among others.

Device Tunnel Failure

When configuring a Windows 10 client to use an Always On VPN device tunnel, you may find that the device tunnel works without issue after initial deployment but fails to connect after the computer restarts. In addition, the Windows event log will include an Event ID: 1000 application error with the following error message:

Faulting application name: svchost.exe_RasMan

Always On VPN RasMan Device Tunnel Failure

Known Issue

This can occur when a Windows 10 machine is configured with a device tunnel only (no user tunnel). This is a known issue with Windows 10 v1709. It has been resolved in Windows 10 v1803 (RS4).

Additional Information

Windows 10 Always On VPN Device Tunnel Step-by-Step Configuration using Powershell

Deleting an Always On VPN Device Tunnel

Unable to Generate DirectAccess Diagnostic Log in Windows 10 v1709

There are numerous reports that generating the DirectAccess troubleshooting log fails on Windows 10 v1709. DirectAccess administrators have been reporting that the process seems to fail during the creation of the log file, leaving it truncated and incomplete. To resolve this issue, open an elevated PowerShell window and enter the following command.

New-ItemProperty -Path “HKLM:\SYSTEM\CurrentControlSet\Services\NcaSvc\” -Name SvcHostSplitDisable -PropertyType DWORD -Value 1 -Force

The computer must be restarted for this change to take effect. If initial testing of this workaround is successful, the registry setting can be pushed out to all DirectAccess clients using Active Directory Group Policy Preferences.