Microsoft Intune Certificate Connector Failure

The Microsoft Intune Certificate Connector enables the provisioning and de-provisioning of on-premises PKI certificates for Intune-managed devices. Always On VPN administrators using Intune to deploy certificates with the Intune Certificate Connector using either PKCS or SCEP may encounter a scenario where certificates are no longer being provisioned to users or devices after working reliably previously.

Certificate Not Found

When this issue occurs, users will no longer be able to access the VPN and receive a “certificate could not be found that can be used with this Extensible Authentication Protocol” error message.

Connector Status

To determine the status of the Intune Certificate Connector, open the Microsoft Intune Admin Center (https://intune.microsoft.com) and navigate to Tenant Administration > Connectors and Tokens > Certificate Connectors. The status of the certificate connector server will be in Error.

Event Log

Open the event log on the server where the Intune Certificate Connector is installed. Navigate to Applications and Services Logs > Microsoft > Intune > CertificateConnectors > Operational. Here, you will find a variety of warning and error messages.

Event ID 5001

This is a warning from the CertificateConnectors source with event ID 5001 in the Task Category HealthMessageUploadFailedAttempt with the following details.

PKI Create Service:

Failed to upload health messages. Requeuing messages.

Event ID 1003

This is an error from the CertificateConnectors source with event ID 1003 in the Task Category PkcsDownloadFailure with the following details.

PKI Create Service:

Failed to download PKCS requests.

Event ID 2

This is an error from the CertificateConnectors source with event ID 2 in the Task Category Exception with the following details.

PKI Create Service:

Microsoft.Intune.Connectors.PkiCreateProcessor.Process threw an exception.

Expired Certificate

The warning and error messages recorded in the event log indicate an expired certificate on the Intune Certificate Connector server. Open the local computer certificate store (certlm.msc) on the server where the Intune Certificate Connector is installed. Review the expiration date of the certificate issued by Microsoft Intune ImportPFX Connector CA. It is most likely expired.

Click on the Certification Path tab to view the certificate status.

Renew Certificate

To renew this certificate, you must reinstall the Intune Certificate Connector. However, you do not have to uninstall it first. To renew the certificate, navigate to C:\Program Files\Microsoft Intune\PFXCertificateConnector\ConnectorUI and double-click on PFXCertificateConnectorUI.exe. Follow the prompts without making changes to the existing configuration. You’ll be prompted for the service account password (if using a domain account) and proxy credentials (if using a proxy server). In addition, you’ll be asked to sign in to Entra ID (formerly Azure AD). Be sure to provide credentials that are a global administrator and have an Intune license assigned. Once the process is complete, a new certificate will be installed in the local computer certificate store.

Intune Configuration

After updating the Intune Certificate Connector, a new certificate connector appears in the Intune Admin Center. You can now safely delete the old connector and rename the new one accordingly.

Redundancy

Deploying multiple instances of the Intune Certificate Connector is an excellent way to avoid future outages! It’s also a good idea to stagger their installation by a few months to ensure that a future certificate expiration doesn’t result in lost functionality. If you’ve deployed Intune Certificate Connectors recently, consider updating them at rotating intervals so certificates expire at different times.

Additional Information

Intune Certificate Connector Configuration Failed

Intune Certificate Connector Service Account and PKCS

Intune Certificate Connector Configuration Failure

Microsoft Intune Learning Resources for Always On VPN Administrators

Always On VPN NPS and PEAP Vulnerabilities

The February 2023 security updates for Windows Server address multiple vulnerabilities that affect Microsoft Always On VPN administrators. This latest update addresses multiple critical and important vulnerabilities in the Network Policy Server (NPS), commonly used to perform RADIUS authentication for Always On VPN servers. Specifically, there are several Remote Code Execution (RCE) and Denial of Service (DoS) vulnerabilities with Protected Extensible Authentication Protocol (PEAP). PEAP with user authentication certificates is the authentication protocol of choice for Always On VPN user tunnel authentication.

Vulnerabilities

The following is a list of vulnerabilities in PEAP addressed in the February 2023 security update.

  • CVE-2023-21689Microsoft PEAP Remote Code Execution Vulnerability (critical)
  • CVE-2023-21690Microsoft PEAP Remote Code Execution Vulnerability (critical)
  • CVE-2023-21691Microsoft PEAP Information Disclosure vulnerability (important)
  • CVE-2023-21692Microsoft PEAP Remote Code Execution Vulnerability (critical)
  • CVE-2023-21695Microsoft PEAP Remote Code Execution Vulnerability (important)
  • CVE-2023-21701Microsoft PEAP Denial of Service Vulnerability (important)

Mitigation

Unauthenticated attackers can exploit the RCE vulnerabilities in PEAP on Microsoft Windows NPS servers. However, NPS servers should not be exposed directly to the Internet and would require an attacker to have access to the internal network already. However, administrators are advised to apply this update to their NPS servers as soon as possible. In addition, organizations that deploy the NPS role on enterprise domain controllers should update immediately.

Additional Information

February 2023 Update for Windows Server 2022 (KB5022842)

February 2023 Update for Windows Server 2019 (KB022840)

February 2023 Update for Windows Server 2016 (KB5022838)

Certificate-Based Authentication Changes and Always On VPN

Microsoft introduced important changes affecting certificate-based authentication on Windows domain controllers as part of the May 10, 2022 update KB5014754 that may affect Always On VPN deployments. The update addresses privilege escalation vulnerabilities when a domain controller is processing a certificate-based authentication request. The recommendation from Microsoft is that the update be applied to all Windows domain controllers and Active Directory Certificate Services (AD CS) servers as soon as possible.

Updated 5/20/2022: An out-of-band update to address authentication issues reported with this update is now available. Updates are available for Windows Server 2022, Windows Server 20H2, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2 SP1, and Windows Server 2008 SP2.

Certificate Services

After applying the update to certification authority (CA) servers, a non-critical extension with Object Identifier (OID) 1.3.6.1.4.1.311.25.2 is added to all issued certificates with the user or device security identifier (SID) included. Domain controllers with the update installed will use this information to validate the certificate used for authentication and ensure that it matches the information in Active Directory.

Domain Controllers

The update operates in Compatibility Mode, by default, when applied to domain controllers. Windows monitors authentication requests and records audit events for certificates presented for authentication under the following conditions.

No strong mapping (event ID 39) – The certificate has not been mapped explicitly to a domain account, and the certificate did not include the new SID extension.

Certificate predates account (event ID 40) – A certificate was issued before the user existed in Active Directory, and no explicit mapping could be found.

User’s SID does not match certificate (event ID 41) – A certificate contains the new SID extension, but it does not match the SID of the corresponding user account.

Certificate Mapping

Administrators can map certificates explicitly to accounts in Active Directory, but this results in a significant administrative burden in most environments. A better option is to reissue user and device authentication certificates after applying the KB5014754 update to all issuing CA servers.

Reenroll Certificates

Administrators should reissue user and device authentication certificates after applying the KB5014754 update. Open the Certificate Templates management console (certtmpl.msc), identify the user or device authentication certificate template, then right-click on the template and choose Reenroll All Certificate Holders.

Enforcement Mode

After applying update KB5014754, administrators should monitor domain controller event logs for event IDs 39, 40, and 41. Once all certificates have been updated, and none of these events have been recorded for 30 days, administrators can switch to Full Enforcement Mode by enabling it in the registry on all domain controllers.

Key: HKLM\SYSTEM\CurrentControlSet\Services\KDC
Value: StrongCertificateBindingEnforcement
Type: DWORD
Data: 2

Updated 12/8/2022: Microsoft has pushed back the original enforcement date of May 9, 2023, to November 14, 2023 “or later”. Stay tuned!

Updated 11/29/2022: Microsoft now states that the full enforcmenet mode date is now February 11, 2025 “or later”. Once again, stay tuned!

Known Issues

There have been some reports of authentication issues after installing the KB5014754 update. Early indications are that device authentication certificates missing a Subject Alternative Name (SAN) entry are to blame. Administrators are encouraged to update their device certificates to include the SAN entry. Optionally, but not recommended, administrators can place the update in disabled mode by editing the registry.

Note: An out-of-band update for these authentication issues is now available. See the reference links at the top of this article for more information.

Caveat

It’s important to understand that this new OID is added only to online templates. Online templates are those that build the subject information from Active Directory. Unfortunately, this new OID is NOT applied to offline templates (templates where the subject name is supplied in the request), such as those used for delivering certificates with Microsoft Endpoint Manager/Intune using PKCS or SCEP. It is impossible to move to enforcement mode when issuing user or device authentication certificates with Microsoft Endpoint Manager or Intune today. Microsoft is aware of this limitation and is working to address this issue as we speak. I expect a fix to be available sometime before the May 2023 deadline when Microsoft permanently switches on enforcement mode.

Additional Information

KB5014754 – Certificate-based authentication changes on Windows domain controllers

Microsoft Windows Always On VPN Users Prompted for Certificate

Microsoft Windows Always On VPN Clients Prompted for Authentication when Accessing Internal Resources

%d