Always On VPN Error 853 on Windows 11

Recently I did some validation testing with Always On VPN on Windows 11, and I’m happy to report that everything seems to work without issue. However, a few readers have reported 853 errors when establishing an Always On VPN connection after upgrading to Windows 11.

Can’t Connect

After upgrading to Windows 11, an Always On VPN connection may fail with the following error message.

“The remote access connection completed, but authentication failed because the certificate that authenticates the client to the server is not valid. Ensure the certificate used for authentication is valid.”

Error 853

In addition, the Application event log records an event ID 20227 from the RasClient source that includes the following message.

“The user <username> dialed a connection name <connection name> which has failed. The error code returned on failure is 853.”

Server Identity

This error will occur when using Protected Extensible Authentication Protocol (PEAP) authentication. Specifically, it can happen when the option to verify NPS server validity by its certificate is selected, and an explicit list of NPS servers is defined, as shown here.

Case Sensitive

In this specific scenario, Windows 11 now appears to be case-sensitive when it compares the NPS server name entered in the NPS configuration to the Subject Name on the certificate returned by the server. For example, if the Subject Name (or Subject Alternative Name, if present) entry on the NPS server certificate is nps.lab.richardhicks.net, using NPS.lab.richardhicks.net will not match and return an 853 error.

Windows 11

Case matching when validating the NPS server certificate is a change in behavior from Windows 10. Before Windows 11, this comparison was case-insensitive, and any combination of case would match if the entire hostname matched. Going forward, it appears Microsoft has also decided to require case matching to validate the server certificate.

Recommendations

Administrators should look carefully at the server certificate issued to the NPS server and ensure their client configuration accurately reflects the hostname in a case-sensitive manner to ensure a smooth migration from Windows 10 to Windows 11.

Additional Information

Troubleshooting Windows 10 Always On VPN Error 853

Windows 10 Always On VPN Network Policy Server (NPS) Load Balancing

Always On VPN Short Name Access Failure

Using Microsoft Endpoint Manager (Intune), administrators can provision Always On VPN to devices that are Azure AD joined only. Users accessing on-premises resources from these devices can still use seamless single sign-on, making this deployment option popular for organizations moving to the cloud.

Short Names

After deploying Always On VPN to Windows 10 devices that are Azure AD joined only and configured to use client certificate authentication, administrators may find that users cannot access on-premises resources by their short name, such as \\app1. The connection fails and returns the following error message.

“Windows can’t find <servername/sharename>. Check the spelling and try again.”

FQDN

Interestingly, on-premises resources are accessible using their fully qualified domain name (FQDN), such as \\app1.corp.example.net.

Troubleshooting

Testing name resolution using the short name works as expected, and the resource is reachable at the network layer, as shown here.

Workaround

This issue is related to how Windows performs authentication when connected via VPN. To resolve this issue, edit the rasphone.pbk file and change the value of UseRasCredentials to 0. Rasphone.pbk can be found in the $env:AppData\Microsoft\Network\Connections\Pbk folder.

After updating this setting, restart the VPN connection for the change to take effect.

Proactive Remediations

While helpful for testing, editing rasphone.pbk manually obviously does not scale well. To address this, consider using Intune Proactive Remediations. Intune Proactive Remediations allows administrators to deploy detection and remediation PowerShell scripts to monitor specific settings and update them if or when they change. Proactive Remediations will ensure the setting is applied consistently across all managed endpoints.

GitHub Repository

I have created a new GitHub repository dedicated to PowerShell scripts for Endpoint Manager Proactive Remediations for Always On VPN. There you will find detection and remediation scripts for the UseRasCredentials settings change described in this article.

Additional Information

Always On VPN Endpoint Manager Proactive Remediation Scripts on GitHub

Endpoint Manager Proactive Remediations Tutorial

Troubleshooting Always On VPN Error 853

Troubleshooting Always On VPN Error 691 and 812 – Part 2

Using Windows Server Network Policy Server (NPS) servers is a common choice for authenticating Microsoft Windows 10 Always On VPN user tunnel connections. The NPS server is joined to the domain and configured with a Network Policy that defines the authentication scheme used by clients for authentication when establishing an Always On VPN connection. Protected Extensible Authentication Protocol (PEAP) using client authentication certificates recommended for most Always On VPN deployment scenarios.

Can’t Connect

Users establishing an Always On VPN user tunnel connection using PEAP and client authentication certificates may encounter a scenario in which a VPN connection attempt fails with the following error message.

“The remote access connection completed, but authentication failed because the certificate that authenticates the client to the server is not valid. Ensure that the certificate used for authentication is valid.”

Error 853

In addition, the Application event log records an event ID 20227 from the RasClient source that includes the following error message.

“The user <username> dialed a connection named <connection name> which has failed. The error code is 853.”

Missing NTAuth Certificate

Error code 853 is commonly caused by a missing issuing Certification Authority (CA) certificate in the NTAuth store on the NPS server. The NPS server must have the issuing CA certificate included in this store to perform authentication using client certificates. You can see the contents of the NTAuth certificate store by opening an elevated command window on the NPS server and running the following command.

certutil.exe -enterprise -viewstore NTAuth

Install Certificate

To install the issuing CA server’s certificate into the NTAuth store, copy the CA certificate to the NPS server, open an elevated command window, then run the following command.

certutil.exe -enterprise -addstore NTAuth <issuing CA certificate>

Once complete, view the store again, and you’ll see the issuing CA certificate listed in the NTAuth certificate store.

Additional Information

Troubleshooting Always On VPN Error Code 858

Troubleshooting Always On VPN Error Code 864

Always On VPN and Windows Server 2019 NPS Bug

Always On VPN Network Policy Server (NPS) Load Balancing

Microsoft Network Policy Server (NPS) Reason Codes

Always On VPN IPsec Root Certificate Configuration Issue

Always On VPN Device Tunnel Status IndicatorWhen configuring a Windows Routing and Remote Access Service (RRAS) server to support Internet Key Exchange version 2 (IKEv2) VPN connections, it is essential for the administrator to define the root certification authority for which to accept IPsec security associations (SAs). Without defining this setting, the VPN server will accept a device certificate issued by any root certification authority defined in the Trusted Root Certification Authorities store. Details about configuring IKEv2 security and defining the root certification authority can be found here.

Multiple Root Certificates

Administrators may find that when they try to define a specific root certification authority, the setting may not be implemented as expected. This commonly occurs when there is more than one root certificate in the Trusted Root Certification Authorities store for the same PKI.

Always On VPN IPsec Root Certificate Configuration Issue

Certificate Selection

When running the PowerShell command Set-VpnAuthProtocol to define the root certification authority, PowerShell may ignore the administrator-defined certificate and choose a different one, as shown here. This will result in failed IPsec VPN connections from Windows 10 Always On VPN clients using IKEv2.

Always On VPN IPsec Root Certificate Configuration Issue

Certificate Publishing

This issue can occur when root certification authority certificates are published using Active Directory group policy. It appears that Windows prefers Active Directory group policy published certificates over those published directly in the Certification Authorities Container in Active Directory. To resolve this issue, remove any group policy objects that are publishing root certification authority certificates and ensure those root certificates are published in the Certification Authorities container in Active Directory.

PowerShell Script

A PowerShell script to configure this setting that can be found in my Always On VPN GitHub repository here. I have updated this script to validate the defined root certification authority certificate and warn the user if it does not match.

Additional Information

Set-Ikev2VpnRootCertificate.ps1 PowerShell script on GitHub

Windows 10 Always On VPN IKEv2 Security Configuration

Windows 10 Always On VPN IKEv2 Load Balancing and NAT

Windows 10 Always On VPN IKEv2 Features and Limitations

Windows 10 Always On VPN IKEv2 Fragmentation

Windows 10 Always On VPN IKEv2 Certificate Requirements

Removing Always On VPN Connections

Removing Always On VPN ConnectionsMuch has been written about provisioning Windows 10 Always On VPN client connections over the past few years. While the preferred method for deploying Always On VPN is Microsoft Intune, using PowerShell is often helpful for initial testing, and required for production deployment with System Center Configuration Manager (SCCM) or Microsoft Endpoint Manager (MEM). That said, there will invariably come a time when an administrator has to remove an Always On VPN connection. It is not as simple as you might think.

PowerShell

There are a variety of ways to remove an existing Always On VPN connection, with the quickest and simplest being PowerShell and the Remove-VpnConnection cmdlet.

Get-VpnConnection -Name ‘Always On VPN’ | Remove-VpnConnection -Force

There are several limitations to this method, however.

Active Connections

Administrators will quickly realize that PowerShell fails to remove a VPN connection that is currently connected. As shown here, attempting to remove an active VPN connection will return the following error message.

“The VPN connection [connection name] cannot be removed from the local user connections. Cannot delete a connection while it is connected.”

Removing Always On VPN Connections

Registry Artifacts

Removing Always On VPN connections using PowerShell commonly leaves behind registry artifacts that can potentially cause problems. For example, there are several Always On VPN-related registry entries in several locations including the HKLM\SOFTWARE\Microsoft\EnterpriseResourceManager\Tracked hive that may not be deleted when removing an Always On VPN connection. When provisioning a new Always On VPN connection after deleting one with the same name previously, the administrator may encounter the following error message.

“Unable to create [connection name] profile: A general error occurred that is not covered by a more specific error code.”

Removing Always On VPN Connections

Note: This error can also be caused by improperly formatted XML configuration files. More details here.

Remove-AovpnConnection Script

Veteran Always On VPN administrators are likely familiar with PowerShell scripts I’ve created called New-AovpnConneciton.ps1 and New-AovpnDeviceConnection.ps1, which are hosted on my GitHub. These scripts are adapted from code samples published by Microsoft to which I have included additional functionality. To address the limitations highlighted in this article I have published a new PowerShell script called Remove-AovpnConnection.ps1. It will remove any Always On VPN connection, even those that are currently active. It also includes logic to remove known registry artifacts common to Always On VPN. Download the script from GitHub and use the following syntax to remove an Always On VPN connection, established or not.

.\Remove-AovpnConnection.ps1 -ProfileName [connection name]

Running this PowerShell command will forcibly remove an Always On VPN connection. Use the -DeviceTunnel switch when removing a device tunnel connection (requires running in the system context). I have also included a -CleanUpOnly switch to remove registry artifacts when the VPN connection was previously removed using another method.

Updated Installation Scripts

I have also updated New-AovpnConnection.ps1 to include these registry clean up steps. This will prevent future errors when provisioning an Always On VPN client where a connection of the same name was removed previously.

Note: New-AovpnConnection.ps1 has also been updated to support device tunnel deployments. As such, I have deprecated New-AovpnDeviceConnection.ps1. Simply use New-AovpnConnection.ps1 with the -DeviceTunnel switch to deploy an Always On VPN device tunnel.

Additional Information

Windows 10 Always On VPN Device Tunnel Configuration using PowerShell

Troubleshooting Always On VPN Unable to Create Profile General Error

 

Always On VPN Trusted Network Detection

Always On VPN Trusted Network DetectionWhen deploying Windows 10 Always On VPN, administrators can configure Trusted Network Detection (TND) which enables clients to detect when they are on the internal network. With this option set, the client will only automatically establish a VPN connection when it is outside the trusted network. Trusted network detection can be configured on both device tunnel and user tunnel connections.

TND Operation

When trusted network detection is configured, the VPN client will evaluate the DNS suffix assigned to all physical (non-virtual or tunnel) adapters that are active. If any of them match the administrator-defined trusted network setting, the client is determined to be on the internal network and the VPN connection will not connect. If the DNS suffix is not present on any of these adapters, the client is determined to be outside the internal network and the VPN connection will establish automatically.

TND Configuration

Trusted network detection is defined in the Intune UI or in ProfileXML as a string that matches the DNS suffix assigned to clients on the internal network. In this example, the DNS suffix on the internal network is lab.richardhicks.net.

Always On VPN Trusted Network Detection

Note: Your organization might have more than one DNS suffix. Ensure that the trusted network detection configuration includes all DNS suffixes in use in the environment to ensure reliable operation.

Intune

Follow the steps below to configured trusted network detection in Microsoft Intune.

  1. Open the Intune management portal (https://devicemanagement.microsoft.com/).
  2. Navigate to Devices > Configuration Profiles > [Profile Name] > Properties > Settings.
  3. Click on Trusted Network Detection.
  4. Enter the DNS suffix(es) used on the internal network.

Always On VPN Trusted Network Detection

ProfileXML

To define Trusted Network Detection in ProfileXML, add the TrustedNetworkDetection element as follows.

Always On VPN Trusted Network Detection

Caveats

In some instances, an Always On VPN client connection may persist, even if the client is connected to the internal network. A common scenario is when a client device connects to a Wi-Fi network that is not connected to the corporate network (for example guest Wi-Fi), then connects to the internal network with Ethernet via a docking station. If the Wi-Fi connection is still available, the Always On VPN connection will persist, even though the machine is connected to the internal network. This is expected and by design.

Workaround

To address this specific scenario, administrators can implement changes via group policy to the way Windows handles multiple connections to the same network. For example, beginning with Windows 10 1709, group policy can be configured to ensure that Windows 10 clients prefer wired Ethernet network connections over Wi-Fi, and to ensure that Wi-Fi connections disconnect when an Ethernet connection is detected.

GPO Configuration

Open the Group Policy management console (gpmc.msc) and perform the following steps to create the required group policy objects.

  1. Create a new Group Policy Object (GPO).
  2. Right-click the new GPO and choose Edit.
  3. Expand Computer Configuration > Administrative Templates > Network > Windows Connection Manager.
  4. Double-click the policy Minimize the number of simultaneous connections to the Internet or a Windows Domain.
  5. Select Enabled.
  6. From the Minimize Policy Options drop-down list choose 1 = Minimize simultaneous connections. Optionally you can choose to disable Wi-Fi whenever connected to Ethernet by choosing 3 = Prevent Wi-Fi when on Ethernet.
  7. Click Ok.Always On VPN Trusted Network Detection
  8. Double-click the policy Enable Windows to soft-disconnect a computer from a network.
  9. Select Disabled.
  10. Click Ok.Always On VPN Trusted Network Detection

Additional Information

Understanding and Configuring Windows Connection Manager

Troubleshooting Always On VPN Error 691 and 812 – Part 2

Troubleshooting Always On VPN Error 691 and 812 – Part 2A while back I wrote about troubleshooting and resolving Windows 10 Always On VPN errors 691 and 812. There are numerous issues that can result in these errors, and in that post I pointed out they can be caused by disabling TLS 1.0 on Windows Servers prior to Windows Server 2016. However, administrators may encounter a another scenario in which they receive errors 691 or 812 which is related to Active Directory user account configuration.

SSTP and Error 691

When attempting to establish an Always On VPN connection using the Secure Socket Tunneling Protocol (SSTP), administrators may encounter the following error message.

“The remote connection was denied because the user name and password combination you provided is not recognized, or the selected authentication protocol is not permitted on the remote access server.”

Troubleshooting Always On VPN Error 691 and 812 – Part 2

In addition, an error 691 with event ID 20227 from the RasClient source can be found in the Application event log on the client.

“The user <domain\user> dialed a connection named which has failed. The error code returned on failure is 691.”

Troubleshooting Always On VPN Error 691 and 812 – Part 2

IKEv2 and Error 812

When attempting to establish an Always On VPN connection using Internet Key Exchange version 2 (IKEv2), administrators may encounter the following error message.

“The connection as prevented because of a policy configured on your RAS/VPN server. Specifically, the authentication method used by the server to verify your username and password may not match the authentication method configured in your connection profile. Please contact the Administrator of the RAS server and notify them of this error.”

Troubleshooting Always On VPN Error 691 and 812 – Part 2

In addition, an error 812 with event ID 20227 from the RasClient source can be found in the Application event log on the client.

Troubleshooting Always On VPN Error 691 and 812 – Part 2

NPS Event Log

On the NPS server the administrator will find an entry in the application event log with event ID 6273 from the Microsoft Windows security auditing source and the Network Policy Server task category indicating the network policy server denied access to the user. Looking closely at this event log message shows Reason Code 65 and the following reason.

“The Network Access Permission setting in the dial-in properties of the user account in Active Directory is set to Deny access to the user. To change the Network Access permission setting to either Allow access or Control access through NPS Network Policy, obtain the properties of the user account in Active Directory Users and Computers, click the Dial-in tab, and change Network Access Permission.”

Troubleshooting Always On VPN Error 691 and 812 – Part 2

Resolution

There are two options available to address this issue. The user account in Active Directory can be configured to grant access or allow access to be controlled via NPS network policy, or the NPS network policy can be configured to ignore user account dial-in properties.

User Account

Follow the steps below to change Network Access Permission on an individual user’s Active Directory account.

  1. Open the Active Directory User and Computers (ADUC) management console (dsa.msc) and double-click the user’s account.
  2. Select the Dial-in tab.
  3. In the Network Access Permission section select the option to Allow access or Control access through NPS Network Policy.

Troubleshooting Always On VPN Error 691 and 812 – Part 2

Note: If you do not see the dial-in tab, open the ADUC console on a domain controller. The dial-in tab is not displayed when using the Remote Server Administration Tools (RSAT) for Windows clients.

Network Policy

Follow the steps below to configure NPS network policy to ignore user account dial-in properties.

  1. Open the NPS management console (nps.msc) and double-click the Always On VPN network policy.
  2. In the Access Permission section select Ignore user account dial-in properties.
  3. Click Ok to save the changes.

Troubleshooting Always On VPN Error 691 and 812 – Part 2

Additional Information

Windows 10 Always On VPN Troubleshooting Error 691 and 812

Always On VPN Error Code 858

Always On VPN Error Code 858When configuring Windows 10 Always On VPN using Extensible Authentication Protocol (EAP), the administrator may encounter a scenario in which the client connection fails. The event log will include an event ID 20227 from the RasClient source that includes the following error message.

“The user [domain\username] dialed a connection named [connection name] which has failed. The error code returned on failure is 858.”

Always On VPN Error Code 858

RasClient Error 858

RasClient error code 858 translates to ERROR_EAP_SERVER_CERT_EXPIRED. Intuitively, this indicates that the Server Authentication certificate installed on the Network Policy Server (NPS) has expired. To resolve this issue, renew the certificate on the NPS server.

Additional Information

Windows 10 Always On VPN Network Policy Server (NPS) Load Balancing

Windows 10 Always On VPN and Windows Server 2019 NPS Bug

Windows 10 Always On VPN Error Code 864

Microsoft Intune NDES Connector Error 0x80004003

Microsoft Intune NDES Connector Error 0x80004003To support certificate deployment for non-domain Windows 10 Always On VPN clients, a Windows Server with the Network Device Enrollment Service (NDES) role can be provisioned on-premises. In addition, the Microsoft Intune Connector must be installed and configured on the NDES server to allow Intune-managed clients to request and receive certificates from the on-premises Certification Authority (CA) server.

Connection Status Error

After installing the Microsoft Intune Connector, the administrator may encounter the following error message.

“An error occurred while connecting to the Intune Service. Error code is 0x80004003. The NDES Connector will retry the connection as soon as possible.”

 Microsoft Intune NDES Connector Error 0x80004003

IE Enhanced Security Configuration

This error can occur if Internet Explorer Enhanced Security Configuration (ESC) is enabled. To resolve this issue, disable ESC for administrators and users by opening the Server Manager on the NDES server and performing the following steps.

1. In the navigation pane click Local Server.
2. Click the On link next to IE Enhanced Security Configuration.
3. Click Off in the Administrators section.
4. Click Off in the Users section
5. Click Ok.

Microsoft Intune NDES Connector Error 0x80004003

Once complete, restart the NDES Connector service using the following PowerShell command.

Restart-Service NDESConnectorSvc -PassThru

Additional Configuration

Microsoft Intune NDES Connector Setup Wizard Ended Prematurely

Always On VPN IKEv2 Load Balancing Issue with Kemp LoadMaster

Always On VPN IKEv2 Load Balancing Issue with Kemp LoadMasterA recent update to the Kemp LoadMaster load balancer may cause failed connections for Always On VPN connections using IKEv2. SSTP VPN connections are unaffected.

Load Balancing IKEv2

When using the Kemp LoadMaster load balancer to load balance IKEv2, custom configuration is required to ensure proper operation. Specifically, the virtual service must be configured to use “port following” to ensure both the initial request on UDP port 500 and the subsequent request on UDP port 4500 are sent to the same real server. This requires the virtual service to be configured to operate at layer 7. Detailed configuration guidance for load balancing IKEv2 on the Kemp LoadMaster load balancer can be found here.

Always On VPN IKEv2 Load Balancing Issue with Kemp LoadMaster

Issues with LMOS 7.2.48.0

A recent release of the Load Master Operating System (LMOS) v7.2.48.0 introduced a bug that affects UDP services configured to operate at layer 7, which includes IKEv2. This bug breaks Always On VPN connections using IKEv2, resulting in failed connections. When this occurs, the administrator may encounter an error 809 message for device tunnel or user tunnel.

Always On VPN IKEv2 Load Balancing Issue with Kemp LoadMaster

Update Available

Administrators who use the Kemp LoadMaster load balancer to load balance Always On VPN IKEv2 connections and have updated to LMOS 7.2.48.0 are encouraged to update to LMOS 7.2.48.1 immediately. This latest update includes a fix that resolves broken IKEv2 load balancing for Always On VPN. Once the LoadMaster has been updated to 7.2.48.1, Always On VPN connections using IKEv2 should complete successfully.

Additional Information

Windows 10 Always On VPN IKEv2 Load Balancing and NAT

Windows 10 Always On VPN IKEv2 Load Balancing with Kemp LoadMaster Load Balancer

Windows 10 Always On VPN SSTP Load Balancing with Kemp LoadMaster Load Balancer

Windows 10 Always On VPN Load Balancing with Kemp LoadMaster in Azure

Windows 10 Always On VPN Load Balancing Deployment Guide for Kemp Load Balancers

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