Always On VPN Error 13806

Troubleshooting Always On VPN Error 691 and 812 – Part 2

As a follow-up to my last post regarding Always On VPN error 13801, this post will cover a similar and related error administrators may encounter, the 13806 error. As mentioned previously, certificate configuration is crucial for Always On VPN deployments. I described some specific certificates requirements for IKEv2 in this earlier post. Following this guidance, administrators should have no issues with IKEv2 Always On VPN connections. However, it is always possible to encounter an error if any of these certificates are missing or misconfigured.

Error 13806

Much like the error 13801 described previously, 13806 is also common. When an Always On VPN connection using IKEv2 fails, the Windows Application event log will record an event ID 20227 from the RasClient source. The error message states the following:

“The user [username] dialed a connection named [connection name] which has failed. The error code returned on failure is 13806”.

IKE Failed To Find Valid Machine Certificate

Error 13806 translates to ERROR_IPSEC_IKE_NO_CERT, indicating IKE failed to find a valid machine certificate. The problem can be on the device, the VPN server, or an issue with the VPN server configuration.

Device Certificate

For the device tunnel, the most obvious cause of this error is a missing device authentication certificate on the client itself. Ensure the endpoint has a valid certificate issued by the organization’s internal PKI that includes Client Authentication EKU (OID 1.3.6.1.5.5.7.3.2). The certificate must have a subject name matching the device’s FQDN. It must also be valid (not expired), trusted, and not revoked.

Certificate Chain

A 13806 error will occur if the device certificate installed on the client is not trusted or if the client does not trust the certificate installed on the VPN server. Ensure the client has all the necessary root and intermediate certification authority (CA) certificates installed in their respective certificate stores.

VPN Server Certificate

A 13806 error can also occur if the VPN server does not have a properly configured server certificate. Ensure the VPN server has a valid certificate issued by the organization’s internal PKI that includes both the Server Authentication (OID 1.3.6.1.5.5.7.3.1) and IP security IKE intermediate (OID 1.3.6.1.5.5.8.2.2) EKUs. The subject name must match the public fully qualified domain name (FQDN) used by VPN clients to connect to the VPN server (not the server’s NetBIOS name). Again, ensure the certificate is valid (not expired), trusted, not revoked, and all necessary root and intermediate CA certificates are installed in their respective certificate stores.

Certificate Revocation

An expired Certificate Revocation List (CRL) can also result in a 13801 error. Open the Enterprise PKI console (pkiview.msc) on an issuing CA and review the status of all CRLs. If any are expired, resolve any issues preventing the CRL from publishing successfully, then issue a new CRL by running certutil.exe -crl on the issuing CA server.

RRAS Configuration

Another cause of the 13806 error for the user tunnel is a misconfigured Routing and Remote Access Service (RRAS) VPN server. An error 13806 can happen if the administrator incorrectly defines a trusted root CA using Set-VpnAuthProtocol. Ensure that the root certificate thumbprint matches exactly the root CA server’s thumbprint used to issue certificates to VPN devices and the VPN server.

Get-VpnAuthProtocol

Root CA Certificate Thumbprint

Resolution

Ensure that devices and VPN servers have correctly configured certificates installed. If the root CA certificate is assigned incorrectly on the VPN server, follow the guidelines detailed here to update the configuration.

Additional Information

Microsoft Windows Always On VPN Error 13801

Microsoft Windows Always On VPN Certificate Requirements for IKEv2

Microsoft Windows Always On VPN IPsec Root Certificate Configuration Issue

Microsoft Windows Always On VPN IKEv2 Policy Mismatch Error

Microsoft Windows Always On VPN IKEv2 Security Configuration

Microsoft Windows Always On VPN IKEv2 Fragmentation

Microsoft Windows Always On VPN IKEv2 Load Balancing and NAT

Microsoft Windows Always On VPN IKEv2 Features and Limitations

Always On VPN Error 13801

Troubleshooting Always On VPN Error 691 and 812 – Part 2

Certificate configuration is crucial for Always On VPN deployments. I described some specific certificates requirements for IKEv2 in this previous post. Following this guidance, administrators should have no issues with IKEv2 Always On VPN connections. However, it is always possible to encounter an error if any of these certificates are missing or misconfigured.

Error 13801

One of the most common errors related to IKEv2 and certificates is 13801. When an Always On VPN connection using IKEv2 fails, the Windows Application event log will record an event ID 20227 from the RasClient source. The error message states the following:

“The user [username] dialed a connection named [connection name] which has failed. The error code returned on failure is 13801”.

IKE Authentication Credentials are Unacceptable

Error 13801 translates to ERROR_IPSEC_IKE_AUTH_FAIL, indicating an authentication failure related to IPsec. The problem can be on the device, the VPN server, or an issue with the VPN server configuration.

Certificate Chain

A 13801 error will occur if the client does not trust the certificate installed on the VPN server. Ensure the client has all the necessary root and intermediate certification authority (CA) certificates installed in their respective certificate stores.

VPN Server Certificate

A 13801 error can also occur if the VPN server does not have a properly configured server certificate. Ensure the VPN server has a valid certificate issued by the organization’s internal PKI that includes both the Server Authentication (OID 1.3.6.1.5.5.7.3.1) and IP security IKE intermediate (OID 1.3.6.1.5.5.8.2.2) EKUs. The subject name must match the public fully qualified domain name (FQDN) used by VPN clients to connect to the VPN server (not the server’s NetBIOS name). Again, ensure the certificate is valid (not expired), trusted, not revoked, and all necessary root and intermediate CA certificates are installed in their respective certificate stores.

Certificate Revocation

An expired Certificate Revocation List (CRL) can also result in a 13801 error. Open the Enterprise PKI console (pkiview.msc) on an issuing CA and review the status of all CRLs. If any are expired, resolve any issues preventing the CRL from publishing successfully, then issue a new CRL by running certutil.exe -crl on the issuing CA server.

RRAS Configuration

Another cause of the 13801 error for the device tunnel is a misconfigured Routing and Remote Access Service (RRAS) VPN server. An error 13801 can happen if the administrator incorrectly defines a trusted root CA using Set-VpnAuthProtocol. Ensure that the root certificate thumbprint matches exactly the root CA server’s thumbprint used to issue certificates to VPN devices and the VPN server.

Get-VpnAuthProtocol

Root CA Certificate Thumbprint

Resolution

Ensure that devices and VPN servers have correctly configured certificates installed. If the root CA certificate is assigned incorrectly on the VPN server, follow the guidelines detailed here to update the configuration.

Additional Information

Microsoft Windows Always On VPN Error 13806

Microsoft Windows Always On VPN Certificate Requirements for IKEv2

Microsoft Windows Always On VPN IPsec Root Certificate Configuration Issue

Microsoft Windows Always On VPN IKEv2 Policy Mismatch Error

Microsoft Windows Always On VPN IKEv2 Security Configuration

Microsoft Windows Always On VPN IKEv2 Fragmentation

Microsoft Windows Always On VPN IKEv2 Load Balancing and NAT

Microsoft Windows Always On VPN IKEv2 Features and Limitations

Always On VPN Class-Based Default Route and Intune

`Always On VPN Class-Based Default Route and IntuneIn a recent post, I described how to configure routing for Windows 10 Always On VPN clients. In that article, I shared guidance for disabling the class-based default route in favor of defining specific routes for the VPN client. While this is easy enough to do when you use custom XML (deployed via PowerShell, SCCM, or Intune), there is a known limitation when using the native Intune UI that could present some challenges.

Intune VPN Profile Configuration

Defining specific routes is easy to do in Intune using the native VPN configuration profile. In the Configuration settings expand Split Tunneling and click Enable. The administrator can then add routes by entering their Destination prefix and Prefix size, as shown here.

Always On VPN Class-Based Default Route and Intune

Class-Based Default Route

The limitation with using Intune to configure routes is that there is currently no option to disable the class-based default route as there is with custom XML. This means the routes shown in the example above will be added to the client, but the class-based route will also be added automatically, as shown here (class-based default route highlighted with the arrow).

Always On VPN Class-Based Default Route and Intune

Considerations

In most cases, the inclusion of the class-based default route along with the administrator-defined routes will not be a problem. However, in some scenarios, it could yield unexpected results. Specifically, Always On VPN clients may have unintended access to some networks over the VPN tunnel. This is most significant for the Always On VPN device tunnel, where it is common to limit access to only specific resources using individual host routes.

Workaround

Today there is no option to disable the class-based default route using the native Intune UI. Your only option is to deploy the Always On VPN profile using custom XML, as described here.

Additional Information

Deploying Windows 10 Always On VPN with Intune and Custom XML

Deploying Windows 10 Always On VPN Device Tunnel with Intune and Custom XML

Windows 10 Always On VPN Routing Configuration

Windows 10 Always On VPN Device Tunnel Operation and Best Practices

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