Troubleshooting Always On VPN Error Code 809

When testing an Always On VPN connection, the administrator may encounter a scenario where the VPN client fails to connect to the VPN server. On the Windows 10 client the error message states the following.

“Can’t connect to [connection name]. The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (e.g. firewalls, NAT, routers, etc.) between your computer and the remote server is not configured to allow VPN connections. Please contact your Administrator or your service provider to determine which device may be causing the problem.”

Always On VPN and IKEv2 Fragmentation

In addition, the Application event log records an error message with Event ID 20227 from the RasClient source. The error message states the following.

“The User [username] dialed a connection named [connection name] with has failed. The error code returned on failure is 809.”

Troubleshooting Always On VPN Error Code 809

Connection Timeout

The error code 809 indicates a VPN timeout, meaning the VPN server failed to respond. Often this is related directly to network connectivity, but sometimes other factors can come in to play.

Troubleshooting VPN Error Code 809

When troubleshooting VPN error code 809 the following items should be carefully checked.

  • Name Resolution – Ensure the VPN server’s public hostname resolves to the correct IP address.
  • Firewall Configuration – Confirm the edge firewall is configured properly. Inbound TCP port 443 is required for the Secure Socket Tunneling Protocol (SSTP) and inbound UDP ports 500 and 4500 are required for the Internet Key Exchange version 2 (IKEv2) protocol. Make sure that any NAT rules are forwarding traffic to the correct server.
  • Load Balancer Configuration – If VPN servers are located behind a load balancer, make certain that virtual IP address and ports are configured correctly and that health checks are passing. For IKEv2 specifically, it is crucial that UDP ports 500 and 4500 be delivered to the same backend server. This commonly requires custom configuration. For example, on the KEMP LoadMaster the administrator will configure “port following”. On the F5 BIG-IP a  custom “persistence profile” must be configured. On the Citrix NetScaler a “persistency group” must be defined.

IKEv2 Fragmentation

VPN error code 809 can also be caused by IKE fragmentation when using the IKEv2 VPN protocol. During IKEv2 connection establishment, payload sizes may exceed the IP Maximum Transmission Unit (MTU) for the network path between the client and server. This causes the IP packets to be fragmented. However, it is not uncommon for intermediary devices (routers, NAT devices, or firewalls) to block IP fragments. When this occurs, a VPN connection cannot be established. However, looking at a network trace of the connection attempt, the administrator will see that the connection begins but subsequently fails.

Troubleshooting Always On VPN Error Code 809

Enable IKEv2 Fragmentation Support

The IKEv2 protocol includes support for fragmenting packets at the IKE layer. This eliminates the need for fragmenting packets at the IP layer. IKEv2 fragmentation must be configured on both the client and server.

Client

IKEv2 fragmentation was introduced in Windows 10 1803 and is enabled by default. No client-side configuration is required.

Server

IKEv2 is commonly supported on many firewall and VPN devices. Consult the vendor’s documentation for configuration guidance. For Windows Server Routing and Remote Access (RRAS) servers, IKEv2 fragmentation was introduced in Windows Server 1803 and is also supported in Windows Server 2019. It is enabled via a registry key. The following PowerShell command can be used to enable IKEv2 fragmentation on supported servers.

New-ItemProperty -Path “HKLM:\SYSTEM\CurrentControlSet\Services\RemoteAccess\Parameters\Ikev2\” -Name EnableServerFragmentation -PropertyType DWORD -Value 1 -Force

Validation

Once IKEv2 fragmentation is configured on the VPN server, a network capture will reveal the IKE_SA_INIT packet now includes the IKEV2_FRAGMENTATION_SUPPORTED notification message.

Always On VPN and IKEv2 Fragmentation

Additional Information

Windows 10 Always On VPN and IKEv2 Fragmentation

Windows 10 Always On VPN IKEv2 Security Configuration

Windows 10 Always On VPN Hands-On Training Classes

Always On VPN and Third Party VPN Devices

Always On VPN and Third Party VPN DevicesOne of the most important advantages Windows 10 Always On VPN has over DirectAccess is infrastructure independence. That is, Always On VPN does not rely exclusively on a Windows Server infrastructure to support Always On VPN connections. Always On VPN will work with many third-party firewalls and VPN devices, as long as they meet some basic requirements.

Advantages

Third-party firewalls or VPN devices offer some important advantages over Windows Servers running the Routing and Remote Access Services (RRAS), both in terms of security and performance.

Security

Dedicated security devices (physical or virtual) provide better security than a common Windows server. They commonly run specialized, security-hardened operating systems that are highly secure and resistant to attack. In addition, these solutions typically allow the administrator to define policy to restrict access to internal resources and do so in a centralized way. This is often easier to implement and manage than using traffic filters on the client side. They often include advanced security features such as URL filtering and malware inspection to better protect remote clients. Some solutions include Hardware Security Module (HSM) integration to further enhance security.

Performance

Purpose-built solutions often provide better throughput and performance than do Windows Servers by virtue of their proprietary operating systems. This allows for better network throughput and the ability to support many more connections per device.

Disadvantages

The main drawbacks for using a third-party device are cost and administrative overhead. Third-party solutions must be acquired, for which there is typically a non-trivial cost associated. They often need additional per-user licensing. In addition, many of these solutions require specialized skill sets to implement, manage, and support which could further increase the overall cost of the solution.

Interoperability Requirements

Any firewall or VPN device can be used for Always On VPN as long as they support the Internet Key Exchange version 2 (IKEv2) VPN protocol for remote access connections. Most modern firewalls today support IKEv2, but some (such as the Sophos XG firewall) do not. Check with your vendor to validate support.

Native Client

If the firewall or VPN device supports IKEv2 for remote access connections, the native Windows VPN provider can be used to establish an Always On VPN connection. The native provider is used when the Always On VPN ProfileXML is configured using the NativeProfile element.

Plug-In VPN Client

One crucial drawback to using IKEv2 is that it is commonly blocked by firewalls. Many third-party VPN vendors offer a plug-in client that enables support for TLS-based transport, which is more firewall friendly than IKEv2. Plug-in VPN providers are available in the Microsoft store.

Below is a current list of available third-party plug-in providers for Windows 10. Notably absent from this list is Cisco. Hopefully they will add support for a plug-in client soon. 🙂

  • Check Point Capsule
  • F5 Access
  • Fortinet Forticlient
  • Palo Alto GlobalProtect
  • Pulse Secure
  • SonicWall Mobile Connect

Always On VPN and Third Party VPN Devices

Note: Win32 VPN client applications from third-party vendors are not supported with Windows 10 Always On VPN.

Additional Information

What is the Difference Between DirectAccess and Always On VPN?

5 Things DirectAccess Administrators Should Know about Always On VPN

3 Important Advantages of Always On VPN over DirectAccess

Always On VPN IKEv2 Connection Failure Error Code 800

Always On VPN administrators may encounter a scenario in which Windows 10 clients are unable to establish an IKEv2 VPN connection to a Windows Server Routing and Remote Access Service (RRAS) server or a third-party VPN device under the following conditions.

  1. The VPN connection is configured using ProfileXML.
  2. ProfileXML includes the <CryptographySuite> element.
  3. The VPN server is configured to use a custom IPsec policy.
  4. The VPN server supports only IKEv2.
  5. The <NativeProtocolType> in ProfileXML is set to Automatic.

When these specific conditions are met, the client will be unable to connect to the VPN server using IKEv2. The error message states:

The remote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.

Always On VPN IKEv2 VPN Connection Failure Error Code 800

In addition, the event log will include an error message from the RasClient source with event ID 20227 that includes the following error message.

The user [username] dialed a connection named [connection name] which has failed. The error code returned on failure is 800.

Always On VPN IKEv2 VPN Connection Failure Error Code 800

A manually configured VPN connection using IKEv2 will connect successfully under these same conditions, however.

IKEv2 Error Code 800

Error code 800 translates to ERROR_AUTOMATIC_VPN_FAILED, which is somewhat ambiguous. The error description is:

Unable to establish the VPN connection. The VPN server may be unreachable, or security parameters may not be configured properly for this connection.

Digging Deeper

A network trace of the IKEv2 VPN connection reveals the true source of the problem, which is a failure of the client and server to successfully negotiate an IKEv2 security association (SA). During the SA initiation process, the parameters offered by the client are unacceptable to the server, resulting in a NO_PROPOSAL_CHOSEN notification being returned by the server.

Always On VPN IKEv2 VPN Connection Failure Error Code 800

Custom Cryptography Settings Ignored

It appears that the Always On VPN connection ignores the custom cryptography settings defined in the CryptographySuite element in ProfileXML. However, this only occurs when the NativeProtocolType is set to Automatic. Presumably, this is a bug. 🙂

Workaround

As a workaround, set the NativeProtocolType to IKEv2. When NativeProtocolType is set to IKEv2, the VPN connection recognizes the IKEv2 parameters defined in the CryptographySuite element and the VPN connection will be established successfully.

Additional Information

Always On VPN IKEv2 Security Configuration

Always On VPN Certificate Requirements for IKEv2

Always On VPN IKEv2 Load Balancing with the KEMP LoadMaster Load Balancer

Always On VPN IKEv2 Security Configuration

Always On VPN IKEv2 Security ConfigurationWhen deploying Windows 10 Always On VPN, many administrators choose the Internet Key Exchange version 2 (IKEv2) protocol to provide the highest level of security and protection for remote connections. However, many do not realize the default security parameters for IKEv2 negotiated between a Windows Server running the Routing and Remote Access Service (RRAS) and a Windows 10 VPN client are far less than ideal from a security perspective. Additional configuration on both the server and the client will be required to ensure adequate security and protection for IKEv2 VPN connections.

Windows 10 and RRAS IKEv2 Defaults

In their default configuration, a Windows 10 client connecting to a Windows Server running RRAS will negotiate an IKEv2 VPN connection using the following IPsec security parameters.

  • Encryption: 3DES
  • Authentication/Integrity: SHA-1
  • Key Size: DH Group 2 (1024 bit)

This information can be obtained by opening an elevated PowerShell command window and running the following command.

Get-NetIPsecMainModeSA | Select-Object -First 1

Always On VPN IKEv2 Security Configuration

This can also be confirmed by viewing a network trace as shown here.

Always On VPN IKEv2 Security Configuration

These IPsec security parameters might have been acceptable in the 90’s, but they certainly are not today. 🙂

Improving IKEv2 Security

To provide a baseline level of protection to meet today’s requirements for security and privacy for IKEv2 VPN connections, the following are the minimum recommended IPsec security parameters.

  • Encryption: AES128
  • Authentication/Integrity: SHA-256
  • Key Size: DH Group 14 (2048 bit)

RRAS Custom IPsec Policy

To implement these recommended security baselines for IKEv2 on a Windows Server running RRAS it will be necessary to define a custom IPsec security policy. To do this, open an elevated PowerShell command window and run the following commands on each RRAS server.

Set-VpnServerConfiguration -CustomPolicy -AuthenticationTransformConstants SHA256128 -CipherTransformConstants AES128 -DHGroup Group14 -EncryptionMethod AES128 -IntegrityCheckMethod SHA256 -PFSgroup PFS2048 -SADataSizeForRenegotiationKilobytes 102400

Restart the Remote Access Management service for the changes to take effect.

Restart-Service RaMgmtSvc -PassThru

Always On VPN IKEv2 Security Configuration

Windows 10 Client Settings

The IPsec policy must match on both the server and the client for an IKEv2 VPN connection to be successful. Unfortunately, none of the IKEv2 IPsec security association parameters proposed by default on Windows 10 clients use 2048-bit keys (DH Group 14), so it will be necessary to define a custom IPsec security policy on the client to match the settings configured on the server.

To configure a matching IPsec security policy on an individual Windows 10 VPN client, open an elevated PowerShell command window and run the following command.

$connection = “[connection name]”
Set-VpnConnectionIPsecConfiguration -ConnectionName $connection -AuthenticationTransformConstants SHA256128 -CipherTransformConstants AES128 -DHGroup Group14 -EncryptionMethod AES128 -IntegrityCheckMethod SHA256 -PFSgroup PFS2048 -Force

Always On VPN IKEv2 Security Configuration

Restore Defaults

In the process of testing it may be necessary to restore the default IKEv2 configuration on both the client and the server. This can be accomplished by running the following PowerShell commands.

Server – Set-VpnServerConfiguration -RevertToDefault

Client – Set-VpnConnectionIPsecConfiguration -ConnectionName [connection_name] -RevertToDefault -Force

Always On VPN XML Settings

To implement a custom IPsec policy using the minimum recommended security settings for an Always On VPN connection using IKEv2, add the following settings to your ProfileXML.

<VPNProfile>
 <NativeProfile>
  <CryptographySuite>
   <AuthenticationTransformConstants>SHA256128</AuthenticationTransformConstants>
   <CipherTransformConstants>AES128</CipherTransformConstants>
   <EncryptionMethod>AES128</EncryptionMethod>
   <IntegrityCheckMethod>SHA256</IntegrityCheckMethod>
   <DHGroup>Group14</DHGroup>
   <PfsGroup>PFS2048</PfsGroup>
  </CryptographySuite>
 </NativeProfile>
</VPNProfile>

Why Not AES 256?

In the examples above you’ll notice that I’ve chosen to use AES128 and not AES256. This is by design, as AES256 does not provide any practical additional security in most use cases. Details here.

Enhanced Security and Performance

To further improve security and performance for IKEv2, consider implementing Elliptic Curve Cryptography (EC) certificates and using Galois Counter Mode (GCM) cipher suites such as GCMAES128 for authentication and encryption.

Additional Information

Always On VPN Certificate Requirements for IKEv2

Always On VPN IKEv2 Connection Failure Error Code 800

Always On VPN IKEv2 Load Balancing with the KEMP LoadMaster Load Balancer

Troubleshooting Always On VPN Error Code 0x80092013

Troubleshooting Always On VPN Error Code 0x80092013Windows Server Routing and Remote Access Service (RRAS) is commonly used for Windows 10 Always On VPN deployments because it is easy to configure and manage and it includes Microsoft’s proprietary Secure Socket Tunneling Protocol (SSTP). SSTP is a Transport Layer Security (TLS) VPN protocol that is firewall-friendly and ubiquitously available. However, a common configuration mistake can lead to failed connections.

Error 0x80092013

A Windows 10 Always On VPN client may fail to establish a VPN connection to an RRAS VPN server when using SSTP. The VPN client will return the following error message.

“Can’t connect to Always On VPN. The revocation function was unable to check revocation because the revocation server was offline.”

Troubleshooting Always On VPN Error Code 0x80092013

The event log will also include RasClient event ID 20227 with the following error.

“The user [domain\user] dialed a connection named [connection name] which has failed. The error code returned on failure is -2146885613.”

Troubleshooting Always On VPN Error Code 0x80092013

The Win32 error code –2146885613 converts to hexadecimal 0x80092013, which translates to CRYPT_E_REVOCATION_OFFLINE, indicating that the client was unable to successfully perform a check of the VPN server’s SSL certificate.

Revocation Checking

When the VPN client attempts to establish an SSTP connection to the Windows RRAS VPN, it will check the Certification Revocation List (CRL) using the information provided in the SSL certificate. If the CRL is unreachable for any reason, the client will not complete the connection

Common Cause of Error 0x80092013

Certificate revocation failures for Windows 10 Always On VPN SSTP connections commonly occur when the RRAS VPN server is configured with an SSL certificate issued by an internal certification authority (CA) and the CRL is not publicly available.

Resolving Error 0x80092013

Making the internal CA’s CRL available publicly will of course resolve this error. However, best practice recommendations for the SSTP SSL certificate call for the use of a certificate issued by a public CA. For detailed information about SSL certificate requirements and recommendations, please see Always On VPN SSL Certificate Requirements for SSTP.

Additional Information

Always On VPN SSL Certificate Requirements for SSTP

Always On VPN ECDSA SSL Certificate Request for SSTP

Always On VPN Protocol Recommendations for Windows RRAS

Always On VPN Multisite with Azure Traffic Manager

Always On VPN Multisite with Azure Traffic ManagerEliminating single points of failure is crucial to ensuring the highest levels of availability for any remote access solution. For Windows 10 Always On VPN deployments, the Windows Server 2016 Routing and Remote Access Service (RRAS) and Network Policy Server (NPS) servers can be load balanced to provide redundancy and high availability within a single datacenter. Additional RRAS and NPS servers can be deployed in another datacenter or in Azure to provide geographic redundancy if one datacenter is unavailable, or to provide access to VPN servers based on the location of the client.

Multisite Always On VPN

Unlike DirectAccess, Windows 10 Always On VPN does not natively include support for multisite. However, enabling multisite geographic redundancy can be implemented using Azure Traffic Manager.

Azure Traffic Manager

Traffic Manager is part of Microsoft’s Azure public cloud solution. It provides Global Server Load Balancing (GSLB) functionality by resolving DNS queries for the VPN public hostname to an IP address of the most optimal VPN server.

Advantages and Disadvantages

Using Azure Traffic manager has some benefits, but it is not with some drawbacks.

Advantages – Azure Traffic Manager is easy to configure and use. It requires no proprietary hardware to procure, manage, and support.

Disadvantages – Azure Traffic Manager offers only limited health check options. Azure Traffic Manager’s HTTPS health check only accepts HTTP 200 OK responses as valid. Most TLS-based VPNs will respond with an HTTP 401 Unauthorized, which Azure Traffic Manager considers “degraded”. The only option for endpoint monitoring is a simple TCP connection to port 443, which is a less accurate indicator of endpoint availability.

Note: This scenario assumes that RRAS with Secure Socket Tunneling Protocol (SSTP) or another third-party TLS-based VPN server is in use. If IKEv2 is to be supported exclusively, it will still be necessary to publish an HTTP or HTTPS-based service for Azure Traffic Manager to monitor site availability.

Traffic Routing Methods

Azure Traffic Manager provide four different methods for routing traffic.

Priority – Select this option to provide active/passive failover. A primary VPN server is defined to which all traffic is routed. If the primary server is unavailable, traffic will be routed to another backup server.

Weighted – Select this option to provide active/active failover. Traffic is routed to all VPN servers equally, or unequally if desired. The administrator defines the percentage of traffic routed to each server.

Performance – Select this option to route traffic to the VPN server with the lowest latency. This ensures VPN clients connect to the server that responds the quickest.

Geographic – Select this option to route traffic to a VPN server based on the VPN client’s physical location.

Configure Azure Traffic Manager

Open the Azure management portal and follow the steps below to configure Azure Traffic Manager for multisite Windows 10 Always On VPN.

Create a Traffic Manager Resource

  1. Click Create a resource.
  2. Click Networking.
  3. Click Traffic Manager profile.

Create a Traffic Manager Profile

  1. Enter a unique name for the Traffic Manager profile.
  2. Select an appropriate routing method (described above).
  3. Select a subscription.
  4. Create or select a resource group.
  5. Select a resource group location.
  6. Click Create.

Always On VPN Multisite with Azure Traffic Manager

Important Note: The name of the Traffic Manager profile cannot be used by VPN clients to connect to the VPN server, since a TLS certificate cannot be obtained for the trafficmanager.net domain. Instead, create a CNAME DNS record that points to the Traffic Manager FQDN and ensure that name matches the subject or a Subject Alternative Name (SAN) entry on the VPN server’s TLS and/or IKEv2 certificates.

Endpoint Monitoring

Open the newly created Traffic Manager profile and perform the following tasks to enable endpoint monitoring.

  1. Click Configuration.
  2. Select TCP from the Protocol drop-down list.
  3. Enter 443 in the Port field.
  4. Update any additional settings, such as DNS TTL, probing interval, tolerated number of failures, and probe timeout, as required.
  5. Click Save.

Always On VPN Multisite with Azure Traffic Manager

Endpoint Configuration

Follow the steps below to add VPN endpoints to the Traffic Manager profile.

  1. Click Endpoints.
  2. Click Add.
  3. Select External Endpoint from the Type drop-down list.
  4. Enter a descriptive name for the endpoint.
  5. Enter the Fully Qualified Domain Name (FQDN) or the IP address of the first VPN server.
  6. Select a geography from the Location drop-down list.
  7. Click OK.
  8. Repeat the steps above for any additional datacenters where VPN servers are deployed.

Always On VPN Multisite with Azure Traffic Manager

Summary

Implementing multisite by placing VPN servers is multiple physical locations will ensure that VPN connections can be established successfully even when an entire datacenter is offline. In addition, active/active scenarios can be implemented, where VPN client connections can be routed to the most optimal datacenter based on a variety of parameters, including current server load or the client’s current location.

Additional Information

Windows 10 Always On VPN Hands-On Training Classes

Always On VPN SSL Certificate Requirements for SSTP

Always On VPN Certificate Requirements for SSTPThe Windows Server 2016 Routing and Remote Access Service (RRAS) is commonly deployed as a VPN server for Windows 10 Always On VPN deployments. Using RRAS, Always On VPN administrators can take advantage of Microsoft’s proprietary Secure Socket Tunneling Protocol (SSTP) VPN protocol. SSTP is a Transport Layer Security (TLS) based VPN protocol that uses HTTPS over the standard TCP port 443 to encapsulate and encrypt communication between the Always On VPN client and the RRAS VPN server. SSTP is a firewall-friendly protocol that ensures ubiquitous remote network connectivity. Although IKEv2 is the protocol of choice when the highest level of security is required for VPN connections, SSTP can still provide very good security when implementation best practices are followed.

SSTP Certificate

Since SSTP uses HTTPS for transport, a common SSL certificate must be installed in the Local Computer/Personal/Certificates store on the RRAS VPN server. The certificate must include the Server Authentication Enhanced Key Usage (EKU) at a minimum. Often SSL certificates include both the Server Authentication and Client Authentication EKUs, but the Client Authentication EKU is not strictly required. The subject name on the certificate, or at least one of the Subject Alternative Name entries, must match the public hostname used by VPN clients to connect to the VPN server. Multi-SAN (sometimes referred to as UC certificates) and wildcard certificates are supported.

Always On VPN Certificate Requirements for SSTP

Certification Authority

It is recommended that the SSL certificate used for SSTP be issued by a public Certification Authority (CA). Public CAs typically have their Certificate Revocation Lists (CRLs) hosted on robust, highly available infrastructure. This reduces the chance of failed VPN connection attempts caused by the CRL being offline or unreachable.

Using an SSL certificate issued by an internal, private CA is supported if the CRL for the internal PKI is publicly available.

Key Type

RSA is the most common key type used for SSL certificates. However, Elliptic Curve Cryptography (ECC) keys offer better security and performance, so it is recommended that the SSTP SSL certificate be created using an ECC key instead.

Always On VPN Certificate Requirements for SSTP

To use an ECC key, be sure to specify the use of a Cryptographic Next Generation (CNG) key and select the ECDSA_P256 Microsoft Software Key Storage Provider (CSP) (or greater) when creating the Certificate Signing Request (CSR) for the SSTP SSL certificate.

Always On VPN Certificate Requirements for SSTP

Most public CAs will support certificate signing using ECC and Elliptic Curve Digital Signature Algorithm (ECDSA). If yours does not, find a better CA. 😉

Forward Secrecy

Forward secrecy (sometimes referred to as perfect forward secrecy, or PFS) ensures that session keys can’t be compromised even if the server’s private key is compromised. Using forward secrecy for SSTP is crucial to ensuring the highest levels of security for VPN connections.

To enforce the use of forward secrecy, the TLS configuration on the VPN server should be prioritized to prefer cipher suites with Elliptic Curve Diffie-Hellman Ephemeral (ECDHE) key exchange.

Authenticated Encryption

Authenticated encryption (AE) and authenticated encryption with associated data (AEAD) is a form of encryption that provides better data protection and integrity compared to older block or stream ciphers such as CBC or RC4.

To enforce the use of authenticated encryption, the TLS configuration on the VPN server should be prioritized to prefer cipher suites that support Galois/Counter Mode (GCM) block ciphers.

Important Note: In Windows Server 2016, GCM ciphers can be used with both RSA and ECC certificates. However, in Windows Server 2012 R2 GCM ciphers can only be used when an ECC certificate is used.

SSL Offload

Offloading SSL to a load balancer or application delivery controller (ADC) can be enabled to improve scalability and performance for SSTP VPN connections. I will cover SSL offload for SSTP in detail in a future post.

Summary

SSTP can provide good security for VPN connections when implementation and security best practices are followed. For optimum security, use an SSL certificate with an EC key and optimize the TLS configuration to use forward secrecy and authenticated cipher suites.

Additional Information

Always On VPN ECDSA SSL Certificate Request for SSTP

Always On VPN and Windows Server Routing and Remote Access Service (RRAS)

Always On VPN Protocol Recommendations for Windows Server RRAS

Always On VPN Certificate Requirements for IKEv2

3 Important Advantages of Always On VPN over DirectAccess

Microsoft SSTP Specification on MSDN

Deleting an Always On VPN Device Tunnel

Deleting an Always On VPN Device TunnelWindows 10 Always On VPN supports both a user tunnel for corporate network access, and a device tunnel typically used to provide pre-logon network connectivity and to support manage out scenarios. The process of testing Always On VPN is often an iterative one involving trial and error testing to fine tune the configuration parameters to achieve the best experience. As a part of this process it will often be necessary to delete a connection at some point. For the user tunnel the process is simple and straightforward. Simply disconnect the session and delete the connection in the UI.

Deleting an Always On VPN Device Tunnel

Deleting a device tunnel connection presents a unique challenge though. Specifically, there is no VPN connection in the UI to disconnect and remove. To delete an Always On VPN device tunnel, open an elevated PowerShell window and enter the following command.

Get-VpnConnection -AllUserConnection | Remove-VpnConnection -Force

If the device tunnel is connected when you try to remove it, you will receive the following error message.

The VPN connection [connection_name] cannot be removed from the global user connections. Cannot
delete a connection while it is connected.

Deleting an Always On VPN Device Tunnel

The device tunnel must first be disconnected to resolve this issue. Enter the following command to disconnect the device tunnel.

rasdial.exe [connection_name] /disconnect

Remove the device tunnel connection using PowerShell once complete.

Deleting an Always On VPN Device Tunnel
Additional Resources

Windows 10 Always On VPN Device Tunnel Step-by-Step Configuration using PowerShell

What’s The Difference Between DirectAccess and Always On VPN?

Windows 10 Always On VPN Recommendations for Windows Server 2016 Routing and Remote Access Service (RRAS)

Windows 10 Always On VPN Hands-On Training

Troubleshooting Always On VPN Errors 691 and 812

Troubleshooting Always On VPN Errors 691 and 812When configuring Windows 10 Always On VPN using the Routing and Remote Access Service (RRAS) on Windows Server 2012 R2 and Extensible Authentication Protocol (EAP) authentication using client certificates, clients attempting to establish a VPN connection using Internet Key Exchange version 2 (IKEv2) may receive the following error.

“The connection was prevented because of a policy configured on your RAS/VPN server. Specifically, the authentication method used by the server to verify your username and password may not match the authentication method configured in your connection profile.”

Troubleshooting Always On VPN Errors 691 and 812

The event log on the client also records RasClient event ID 20227 stating “the error code returned on failure is 812”.

Troubleshooting Always On VPN Errors 691 and 812

Always On VPN clients using the Secure Socket Tunneling Protocol (SSTP) may receive the following error.

“The remote connection was denied because the user name and password combination you provided is not recognized, or the selected authentication protocol is not permitted on the remote access server.”

Troubleshooting Always On VPN Errors 691 and 812

The event log on the client also records RasClient event ID 20227 stating “the error code returned on failure is 691”.

Troubleshooting Always On VPN Errors 691 and 812

Resolution

These errors can occur when Transport Layer Security (TLS) 1.0 has been disabled on the RRAS server. To restore functionality, enable TLS 1.0 protocol support on the RRAS server. If disabling TLS 1.0 is required for compliance reasons, consider deploying RRAS on Windows Server 2016. TLS 1.0 can be safely disabled on Windows Server 2016 without breaking EAP client certificate authentication for Windows 10 Always On VPN clients.

Additional Information

Windows 10 Always On VPN Hands-On Training

What’s the Difference Between DirectAccess and Windows 10 Always On VPN?

5 Important Things DirectAccess Administrators Should Know About Windows 10 Always On VPN

3 Important Advantages of Windows 10 Always On VPN over DirectAccess 

Windows 10 Always On VPN and the Future of DirectAccess

Always On VPN Protocol Recommendations for Windows Server Routing and Remote Access Service (RRAS)

Always On VPN Protocol Recommendations for Windows Server Routing and Remote Access Service (RRAS)Windows 10 Always On VPN is infrastructure independent and can be implemented using third-party VPN devices. It is not necessary to deploy any Windows servers at all to support an Always On VPN solution. However, in a recent blog post I outlined some compelling reasons to consider using Windows Server 2016’s Routing and Remote Access Service (RRAS) feature to terminate VPN connections. RRAS supports both modern and legacy VPN protocols, each with their own advantages and disadvantages. The choice of which protocols to support will be determined by many factors, but it is important to understand the capabilities of each to make an informed decision.

RRAS VPN Protocols

Windows RRAS supports the following VPN protocols.

  • Internet Key Exchange version 2 (IKEv2) – RFC7296
  • Secure Sockets Tunneling Protocol (SSTP) – Microsoft
  • Layer Two Tunneling Protocol over IPsec (L2TP/IPsec) – RFC2661
  • Point-to-Point Tunneling Protocol (PPTP) – RFC2637

There are pros and cons associated with each of these VPN protocols. Here’s a breakdown of each.

IKEv2

This IPsec-based VPN protocol is the preferred choice for most deployments. IKEv2 provides the best security and performance, with native features that enhance mobility. This latest version of IKE (v2) features streamlined messaging during connection establishment and enhanced session management that reduce protocol overhead and improve performance.

Advantages: Best security and performance.
Disadvantages: Firewalls may block required UDP ports.

SSTP

SSTP is an excellent alternative to IKEv2. It uses industry standard Transport Layer Security (TLS), making it widely accessible from most locations. It provides good security out of the box, but can be improved upon with additional configuration. SSTP lends itself well to load balancing, making it much easier to scale out than IKEv2. Optionally, TLS can be offloaded to an Application Delivery Controller (ADC) to reduce resource utilization on the RRAS server and further improve performance.

Advantages: Easy to configure with firewall friendly access.
Disadvantages: Not as secure IKEv2.

L2TP

While technically supported for Always On VPN, L2TP is a legacy VPN protocol that offers no real advantages over IKEv2. Its use is unnecessary and should be avoided.

Advantages: None.
Disadvantages: Firewalls may block required UDP ports.

PPTP

PPTP is considered an obsolete VPN protocol with many known security vulnerabilities. Its use should be avoided at all costs.

Advantages: None.
Disadvantages: Insecure.

Summary

Implementation best practices dictate that IKEv2 and SSTP be enabled to support Windows 10 Always On VPN connections when using Windows Server 2016 RRAS. The use of L2TP/IPsec and PPTP should be avoided. The combination of IKEv2 and SSTP will provide the best security and availability for remote workers. Clients that can establish IKEv2 VPN connections can take advantages of the security and performance benefits it provides. SSTP can be enabled as a fallback for clients that are unable to establish an IKEv2 connection due to restricted firewall access.

Always On VPN Hands-On Training

Interested in learning more about Windows 10 Always On VPN? Hands-on training classes are now forming. More details here.

Additional Resources

Frequently Asked Questions about Microsoft’s PPTP Implementation

Always On VPN and Windows Server Routing and Remote Access Services (RRAS)

Windows 10 Always On VPN and the Future of DirectAccess 

5 Things DirectAccess Administrators Should Know about Always On VPN 

3 Important Advantages of Windows 10 Always On VPN over DirectAccess 

Windows 10 Always On VPN Hands-On Training Classes

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