Always On VPN Error 13868

Troubleshooting Always On VPN Error 691 and 812 – Part 2

The Internet Key Exchange version 2 (IKEv2) VPN protocol is the protocol of choice for Microsoft Always On VPN deployments where the highest levels of security and assurance are required. However, as I’ve written about in the past, often the default IKEv2 security settings are less than desirable. Before using IKEv2 VPN in a production environment the administrator will need to update these security settings accordingly.

Connection Failure

When configuring Windows Server Routing and Remote Access Service (RRAS) or a third-party VPN appliance to support IKEv2 using custom security policies, the administrator may encounter a scenario in which a connection cannot be established due to a policy mismatch error. When the connection attempt fails, an error will be recorded in the Windows Application event log from the RasClient source with Event ID 20227. The error message states the following:

“The user [username] dialed a connection named [connection name] which has failed. The error code returned on failure is 13868.”

Always On VPN IKEv2 Policy Mismatch Error

Error Code 13868

Error code 13868 translates to ERROR_IPSEC_IKE_POLICY_MATCH. Essentially this error indicates that the IKEv2 security policy on the client did not match the configuration on the server.

Server Configuration

To view the current IKEv2 IPsec policy configuration, open an elevated PowerShell command window and run the following command.

Get-VpnServerIPsecConfiguration

Always On VPN IKEv2 Policy Mismatch Error

Client Configuration

To ensure interoperability, the VPN client must be configured to use the same IKEv2 security policy as defined on the sever. To view a VPN client’s currently configured IKEv2 security policy, open an elevated PowerShell command window and run the following command.

Get-VpnConnection -Name [connection name] | Select-Object -ExpandProperty IPsecCustomPolicy

Always On VPN IKEv2 Policy Mismatch Error

Note: If this PowerShell command returns no output, the VPN connection is not using a custom IKEv2 IPsec security policy.

Updating Settings

Guidance for configuring IKEv2 security policies on Windows Server RRAS and Windows 10 can be found here.

NPS Policy

Another common cause of IKEv2 policy mismatch errors is a misconfigured Network Policy Server (NPS) network policy. Specifically, administrators may disable Basic and Strong encryption for MPPE in an attempt to improve security.

Always On VPN IKEv2 Policy Mismatch Error

The NPS policy for Always On VPN must include Strong encryption at a minimum. Basic and No encryption can be safely disabled.

Always On VPN IKEv2 Policy Mismatch Error

Summary

IKEv2 policy mismatch errors can be resolved easily by ensuring both the VPN server and client are configured to use the same IPsec security policies. Use the PowerShell commands in the above referenced above to validate settings and make changes when necessary.

Additional Information

Microsoft Always On VPN Error 13801

Microsoft Windows Always On VPN Error 13806

Microsoft Windows Always On VPN Certificate Requirements for IKEv2

Microsoft Windows Always On VPN IPsec Root Certificate Configuration Issue

Microsoft Windows Always On VPN IKEv2 Policy Mismatch Error

Microsoft Windows Always On VPN IKEv2 Security Configuration

Microsoft Windows Always On VPN IKEv2 Fragmentation

Microsoft Windows Always On VPN IKEv2 Load Balancing and NAT

Microsoft Windows Always On VPN IKEv2 Features and Limitations

Always On VPN DPC with Intune

In the past, I’ve written about PowerON Platforms’ Always On VPN Dynamic Profile Configurator (DPC), a software solution administrators can use to provision and manage Always On VPN client configuration settings using Active Directory and group policy. In addition to streamlining the deployment and management of Always On VPN client settings, DPC has many advanced features and capabilities to ensure optimal security, performance, and connection reliability.

Optimizations

Many settings required to fine-tune and optimize Always On VPN connections are not exposed in the Intune UI or XML. They must be configured by manipulating configuration files, setting registry keys, and running PowerShell commands. Much of this can be automated using Intune Proactive Remediation, but it is far from ideal. Administrators must configure Always On VPN using one method, then deploy optimizations using another. In addition, Proactive Remediation suffers from timing issues where some settings are not applied immediately, resulting in degraded or inoperable VPN connections until changes take effect.

Always On VPN DPC

Always On VPN DPC allows administrators to configure many advanced settings quickly and conveniently using the familiar Group Policy Management console (gpmc.msc). DPC dramatically reduces the administrative burden associated with Always On VPN client management. In addition, DPC enables many of these options by default, ensuring optimal security and reliable operation. Also, DPC immediately implements all configuration settings, eliminating the need to reboot to apply configuration changes.

Intune and ADMX

Historically, Always On VPN DPC could only be used when managing endpoints exclusively with Active Directory group policy. However, DPC can now be used with Microsoft Endpoint Manager/Intune thanks to a new feature that allows administrators to import custom ADMX and ADML administrative templates to Microsoft Endpoint Manager (MEM).

Note: This feature is in public preview at the time of this writing.

DPC and Intune

The combination of DPC and Intune brings with it many advantages. Using DPC with Microsoft Endpoint Manager/Intune offers administrators simplified deployment and many advanced features provided by Always On VPN DPC. In addition, customers who have deployed DPC on-premises can now migrate seamlessly to Microsoft Endpoint Manager/Intune management without giving up DPC’s valuable features.

Learn More

Enter your contact details in the form below for more information regarding Always On VPN DPC. Also, visit https://aovpndpc.com/ to register for a free Always On VPN DPC trial.

Additional Information

Always On VPN with Active Directory Group Policy

Introduction to Always On VPN DPC

Always On VPN DPC Advanced Features

Always On VPN DPC Video Demonstrations

What’s New in Always On VPN DPC v3.0

Always On VPN DPC Free Trial

Always On VPN at MMSMOA 2022

I am excited to announce that I will be presenting at this year’s Midwest Management Summit at the Mall of America (MMSMOA) in Bloomington, Minnesota. The conference takes place the week of May 2. This is my first time presenting at this event, and I’m looking forward to sharing my experience deploying enterprise mobility and security infrastructure solutions with systems management professionals from around the world.

Sessions

I will be delivering three talks at the conference addressing various secure remote access and certificate services topics.

Managing Always On VPN with Intune

This session will provide administrators with everything they need to know about provisioning and managing Always On VPN client configuration settings using Intune. I’ll be providing tips, tricks, and best practices for Always On VPN profile configuration and demonstrating many of the limitations associated with using Intune. I will provide workarounds whenever possible.

Managing Always On VPN with Intune: The Good, The Bad, and the Ugly

Always On VPN Gateway Options in Azure

Deploying Always On VPN in Azure is increasingly common. However, administrators are unaware of the limitations of supporting Always On VPN connections with native Azure VPN gateway solutions. In this session, I’ll describe in detail what’s required to support Always On VPN and, importantly, what the limitations are.

Always On VPN Gateway Options in Azure

Deploying On-premises PKI Certificates with Intune

As organizations continue to migrate applications, services, and infrastructure to the cloud, the requirement for endpoints to be joined to an on-premises domain is fading. Moving to full Intune management and native Azure Active Directory join for endpoints is increasingly common. However, deploying enterprise PKI certificates o these endpoints is often required. This session will provide detailed guidance for choosing the best solution to deliver on-premises certificates to Azure AD joined devices using Intune.

Deploying on-premises PKI Certificates with Intune

Let’s Connect

I’m looking forward to meeting so many folks who have helped me get up to speed with Microsoft Endpoint Manager/Intune over the years. If you’re attending the conference, or if you are in the area, be sure to reach out. Let’s grab a beer and chat!

Additional Information

Midwest Management Summit at Mall of America (MMSMOA) 2022

Managing Always On VPN with Intune: The Good, The Bad, and the Ugly

Always On VPN Gateway Options in Azure

Deploying on-premises PKI Certificates with Intune

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