Troubleshooting Always On VPN Error Code 0x80092013

Troubleshooting Always On VPN Error Code 0x80092013Windows Server Routing and Remote Access Service (RRAS) is commonly used for Windows 10 Always On VPN deployments because it is easy to configure and manage and it includes Microsoft’s proprietary Secure Socket Tunneling Protocol (SSTP). SSTP is a Transport Layer Security (TLS) VPN protocol that is firewall-friendly and ubiquitously available. However, a common configuration mistake can lead to failed connections.

Error 0x80092013

A Windows 10 Always On VPN client may fail to establish a VPN connection to an RRAS VPN server when using SSTP. The VPN client will return the following error message.

“Can’t connect to Always On VPN. The revocation function was unable to check revocation because the revocation server was offline.”

Troubleshooting Always On VPN Error Code 0x80092013

The event log will also include RasClient event ID 20227 with the following error.

“The user [domain\user] dialed a connection named [connection name] which has failed. The error code returned on failure is -2146885613.”

Troubleshooting Always On VPN Error Code 0x80092013

The Win32 error code –2146885613 converts to hexadecimal 0x80092013, which translates to CRYPT_E_REVOCATION_OFFLINE, indicating that the client was unable to successfully perform a check of the VPN server’s SSL certificate.

Revocation Checking

When the VPN client attempts to establish an SSTP connection to the Windows RRAS VPN, it will check the Certification Revocation List (CRL) using the information provided in the SSL certificate. If the CRL is unreachable for any reason, the client will not complete the connection

Common Cause of Error 0x80092013

Certificate revocation failures for Windows 10 Always On VPN SSTP connections commonly occur when the RRAS VPN server is configured with an SSL certificate issued by an internal certification authority (CA) and the CRL is not publicly available.

Resolving Error 0x80092013

Making the internal CA’s CRL available publicly will of course resolve this error. However, best practice recommendations for the SSTP SSL certificate call for the use of a certificate issued by a public CA. For detailed information about SSL certificate requirements and recommendations, please see Always On VPN SSL Certificate Requirements for SSTP.

Additional Information

Always On VPN SSL Certificate Requirements for SSTP

Always On VPN ECDSA SSL Certificate Request for SSTP

Always On VPN Protocol Recommendations for Windows RRAS

Always On VPN RasMan Device Tunnel Failure

Always On VPN RasMan Device Tunnel FailureAn Always On VPN device tunnel is an optional configuration for Windows 10 Enterprise edition clients designed to provide machine-level remote network connectivity. This capability provides feature parity with DirectAccess for domain-joined clients to support scenarios such as logging on without cached credentials and unattended remote support, among others.

Device Tunnel Failure

When configuring a Windows 10 client to use an Always On VPN device tunnel, you may find that the device tunnel works without issue after initial deployment but fails to connect after the computer restarts. In addition, the Windows event log will include an Event ID: 1000 application error with the following error message:

Faulting application name: svchost.exe_RasMan

Always On VPN RasMan Device Tunnel Failure

Known Issue

This can occur when a Windows 10 machine is configured with a device tunnel only (no user tunnel). This is a known issue with Windows 10 v1709. It has been resolved in Windows 10 v1803 (RS4).

Additional Information

Windows 10 Always On VPN Device Tunnel Step-by-Step Configuration using Powershell

Deleting an Always On VPN Device Tunnel

Troubleshooting Always On VPN Errors 691 and 812

Troubleshooting Always On VPN Errors 691 and 812When configuring Windows 10 Always On VPN using the Routing and Remote Access Service (RRAS) on Windows Server 2012 R2 and Extensible Authentication Protocol (EAP) authentication using client certificates, clients attempting to establish a VPN connection using Internet Key Exchange version 2 (IKEv2) may receive the following error.

“The connection was prevented because of a policy configured on your RAS/VPN server. Specifically, the authentication method used by the server to verify your username and password may not match the authentication method configured in your connection profile.”

Troubleshooting Always On VPN Errors 691 and 812

The event log on the client also records RasClient event ID 20227 stating “the error code returned on failure is 812”.

Troubleshooting Always On VPN Errors 691 and 812

Always On VPN clients using the Secure Socket Tunneling Protocol (SSTP) may receive the following error.

“The remote connection was denied because the user name and password combination you provided is not recognized, or the selected authentication protocol is not permitted on the remote access server.”

Troubleshooting Always On VPN Errors 691 and 812

The event log on the client also records RasClient event ID 20227 stating “the error code returned on failure is 691”.

Troubleshooting Always On VPN Errors 691 and 812

Resolution

These errors can occur when Transport Layer Security (TLS) 1.0 has been disabled on the RRAS server. To restore functionality, enable TLS 1.0 protocol support on the RRAS server. If disabling TLS 1.0 is required for compliance reasons, consider deploying RRAS on Windows Server 2016. TLS 1.0 can be safely disabled on Windows Server 2016 without breaking EAP client certificate authentication for Windows 10 Always On VPN clients.

Additional Information

Windows 10 Always On VPN Hands-On Training

What’s the Difference Between DirectAccess and Windows 10 Always On VPN?

5 Important Things DirectAccess Administrators Should Know About Windows 10 Always On VPN

3 Important Advantages of Windows 10 Always On VPN over DirectAccess 

Windows 10 Always On VPN and the Future of DirectAccess

DirectAccess Reporting Fails and Schannel Event ID 36871 after Disabling TLS 1.0

IMPORTANT NOTE: The guidance in this post will disable support for null SSL/TLS cipher suites on the DirectAccess server. This will result in reduced scalability and performance for all clients, including Windows 8.x and Windows 10. It is recommended that TLS 1.0 not be disabled on the DirectAccess server if at all possible.

When performing security hardening on the DirectAccess server it is not uncommon to disable weak cipher suites or insecure protocols such as SSL 3.0 and TLS 1.0. However, after disabling SSL 3.0 and TLS 1.0 you will find that it is no longer possible generate reports. Clicking the Generate Report link in the Remote Access Management console returns no data.

DirectAccess Reporting Fails after Disabling TLS 1.0

In addition, the System event log indicates Schannel errors with Event ID 36871. The error message states that “A fatal error occurred while creating a TLS client credential. The internal error state is 10013.”

DirectAccess Reporting Fails after Disabling TLS 1.0

To resolve this issue and restore DirectAccess reporting functionality you must enable the use of FIPS compliant encryption algorithms on the DirectAccess server. This change can be made locally or via Active Directory group policy. Open the Group Policy Management Console (gpmc.msc) for Active Directory GPO, or the Local Group Policy Editor (gpedit.msc) on the DirectAccess server and navigate to Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options. Double-click System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing and select Enabled.

DirectAccess Reporting Fails after Disabling TLS 1.0

If using Active Directory GPO, ensure that the GPO is applied all DirectAccess servers in the organization. A restart is not required for this setting to take effect. Once this change has been made, reporting should work as expected.

Additional Resources

DirectAccess IP-HTTPS SSL and TLS Insecure Cipher Suites
DirectAccess Video Training Courses on Pluralsight
Implementing DirectAccess with Windows Server 2016 Book on Amazon.com

KEMP LoadMaster Load Balancer Certificate Format Invalid

When implementing a KEMP LoadMaster load balancer, one of the first configuration tasks performed is importing root and intermediate Certification Authority (CA) certificates. When doing this, it is not uncommon to encounter the following error message.

Certificate Format Invalid.

KEMP LoadMaster Load Balancer Certificate Invalid

To resolve this issue, .CER files must first be converted to .PEM format before being imported in to the LoadMaster. Using OpenSSL, .CER files can quickly be converted to .PEM with the following command.

openssl x509 -inform der -in example.cer -out example.pem

Optionally, .CER files can be converted to .PEM online here.

If the root and/or intermediate certificates are from an internal PKI, export the certificates using the Base-64 encoded x.509 (.CER) option. Certificates exported using this format can be imported directly in to the LoadMaster without first having to be converted to .PEM.

KEMP LoadMaster Load Balancer Certificate Format Invalid

Pro tip: When entering the Certificate Name, it is not necessary to enter a file extension. The name will be appended with .PEM automatically upon import.

KEMP LoadMaster Load Balancer Certificate Format Invalid

KEMP LoadMaster Load Balancer Certificate Format Invalid

Additional Resources

DirectAccess Deployment Guide for KEMP LoadMaster Load Balancers

Maximize Your Investment in Windows 10 with KEMP LoadMaster Load Balancers

DirectAccess and the FREE KEMP LoadMaster Load Balancer

Configure KEMP LoadMaster Load Balancer for DirectAccess Network Location Server (NLS)

Planning and Implementing DirectAccess Video Training Course on Pluralsight

Implementing DirectAccess with Windows Server 2016 Book

Troubleshooting DirectAccess IP-HTTPS Error Code 0x800b0109

A Windows 7 or Windows 8.x/10 client may fail to establish a DirectAccess connection using the IP-HTTPS IPv6transition technology. When troubleshooting this issue, running ipconfig.exe show that the media state for the tunnel adapter iphttpsinterface is Media disconnected.

Troubleshooting DirectAccess IP-HTTPS Error 0x80090326

Running the Get-NetIPHttpsState PowerShell command on Windows 8.x/10 clients or the netsh interface httpstunnel show interface command on Windows 7 clients returns an error code of 0x800b0109 with an interface status Failed to connect to the IPHTTPS server; waiting to reconnect.

Troubleshooting DirectAccess IP-HTTPS Error 0x80090326

Error code 0x800b0109 translates to CERT_E_UNTRUSTEDROOT, indicating the client was unable to establish an IP-HTTPS connection because the certificate presented during the SSL handshake was issued by a certification authority that was not trusted. This commonly occurs when the DirectAccess server is configured with an SSL certificate issued by the internal PKI and DirectAccess clients are provisioned using offline domain join without using the /rootcacerts switch. This can also happen if DirectAccess is configured to use a self-signed certificate for IP-HTTPS, and the certificate is either renewed or DirectAccess is uninstalled and reinstalled.

Troubleshooting DirectAccess IP-HTTPS Error 0x800b0109

To resolve IP-HTTPS error code 0x800b0109, obtain the root certificate for the certificate authority that issued the SSL certificate used for IP-HTTPS and import it in to the DirectAccess client’s Trusted Root Certification Authorities local computer certificate store. Once complete, restart the IP helper service to reinitiate an IP-HTTPS connection.

Additional Information

Provisioning DirectAccess Clients using Windows Offline Domain Join

Troubleshooting DirectAccess IP-HTTPS Error Code 0x90320

Troubleshooting DirectAccess IP-HTTPS Error 0x2af9

DirectAccess Expired IP-HTTPS Certificate and Error 0x800b0101

SSL Certificate Considerations for DirectAccess IP-HTTPS

Implementing DirectAccess with Windows Server 2016

Troubleshooting DirectAccess IP-HTTPS Error 0x80090326

A Windows 7 or Windows 8.x/10 client may fail to establish a DirectAccess connection using the IP-HTTPS IPv6 transition technology. When troubleshooting this issue, running ipconfig.exe shows that the media state for the tunnel adapter iphttpsinterface is Media disconnected.

Troubleshooting DirectAccess IP-HTTPS Error 0x80090326

Running the Get-NetIPHttpsState PowerShell command on Windows 8.x/10 clients or the netsh interface httpstunnel show interface command on Windows 7 clients returns and error code of 0x80090326, with an interface status Failed to connect to the IPHTTPS server; waiting to reconnect.

Troubleshooting DirectAccess IP-HTTPS Error 0x80090326

Error code 0x80090326 translates to SEC_E_ILLEGAL_MESSAGE, indicating the client encountered a fatal error during the SSL handshake.

Troubleshooting DirectAccess IP-HTTPS Error 0x80090326

There are a number of things that can cause this to happen. The most common scenario occurs when an Application Delivery Controller (ADC) is improperly configured to perform client certificate authentication for IP-HTTPS connections. Common examples are an incorrect or missing root CA certificate, or null SSL/TLS cipher suites not enabled when supporting Windows 8.x/10 clients.

To troubleshoot DirectAccess IP-HTTPS error 0x80090326, perform a network trace on the DirectAccess client and observe the TLS handshake for clues as to which configuration error is the culprit. If the TLS handshake failure occurs immediately after the client sends a Client Hello, it is likely that the ADC does not have null cipher suites enabled.

Troubleshooting DirectAccess IP-HTTPS Error 0x80090326

If the TLS handshake failure occurs after the Server Hello, it is likely that the ADC is configured to perform client certificate authentication incorrectly, or the client does not have a valid certificate.

Troubleshooting DirectAccess IP-HTTPS Error 0x80090326

IP-HTTPS error 0x80090326 can also occur if an intermediary device is performing SSL/TLS inspection or otherwise tampering with the TLS request. It can also happen if the edge firewall and/or NAT device is forwarding IP-HTTPS connections to the wrong internal server, or if the firewall itself is responding to the HTTPS connection request. Remember, just because the server is responding on TCP port 443 doesn’t necessarily mean that it is the DirectAccess server responding!

Additional Information

Troubleshooting DirectAccess IP-HTTPS Error Code 0x90320

Troubleshooting DirectAccess IP-HTTPS Error 0x2af9

SSL Certificate Considerations for DirectAccess IP-HTTPS

DirectAccess Troubleshooting Consulting Services

Implementing DirectAccess with Windows Server 2016

Troubleshooting DirectAccess IP-HTTPS Error Code 0x90320

A Windows 7 or Windows 8.x/10 client may fail to establish a DirectAccess connection using the IP-HTTPS IPv6 transition technology. When troubleshooting this issue, running ipconfig.exe shows that the media state for the tunnel adapter iphttpsinterface is Media disconnected.

Troubleshooting DirectAccess IP-HTTPS Error Code 0x90320

Running the Get-NetIPHttpsState PowerShell command on Windows 8.x/10 clients or the netsh interface httpstunnel show interface command on Windows 7 clients returns an error code of 0x90320, with an interface status Failed to connect to the IPHTTPS server; waiting to reconnect.

Troubleshooting DirectAccess IP-HTTPS Error Code 0x90320

Error code 0x90320 translates to SEC_I_INCOMPLETE_CREDENTIALS, indicating the client was unable to authenticate to the DirectAccess server during the TLS handshake when establishing the IP-HTTPS IPv6 transition tunnel. This occurs when the DirectAccess server or an Application Delivery Controller (ADC) is configured to perform client certificate authentication for IP-HTTPS connections. The client may fail to authenticate if it does not have a valid certificate issued by the organization’s internal certification authority (CA) or if the DirectAccess server or ADC is configured to perform IP-HTTPS client authentication incorrectly.

To resolve this issue, ensure that a valid certificate is installed on the DirectAccess client. In addition, ensure that the DirectAccess server or ADC is configured to use the correct CA when authenticating clients establishing IP-HTTPS connections.

Additional Information

DirectAccess IP-HTTPS Preauthentication 

DirectAccess IP-HTTPS Preauthentication using Citrix NetScaler

DirectAccess SSL Offload and IP-HTTPS preauthentication using Citrix NetScaler 

DirectAccess IP-HTTPS preauthentication using F5 BIG-IP 

SSL Certificate Considerations for DirectAccess IP-HTTPS 

DirectAccess WinRM Conflicts and Errors

Introduction

When installing DirectAccess for the first time, an administrator may encounter the following error message while running the Remote Access Setup wizard.

Error. The client cannot connect to the destination specified in the request. Verify that the service on the destination is running and is accepting requests. Consult the logs and documentation for the WS-Management service running on the destination, most commonly IIS or WinRM. If the destination is the WinRM service, run the following command on the destination to analyze and configure the WinRM service: “winrm quickconfig”.

DirectAccess WinRM Conflicts and Errors

Troubleshooting

Running winrm quickconfig in an elevated PowerShell command window returns the following message.

WinRM service is already running on this machine.
WinRM is already set up for remote management on this computer.

DirectAccess WinRM Conflicts and Errors

Clicking Check prerequisites again does not resolve the error message.

Post-Installation Errors

If DirectAccess is already installed and working properly, an administrator may encounter a scenario in which the operations status page displays nothing, yet remote DirectAccess clients are connected and able to access corporate resources without issue.

DirectAccess WinRM Conflicts and Errors

In addition, clicking Edit on Step 2 in the Remote Access Management console and choosing Network Adapters produces an error message stating “An error occurred when validating interfaces”. You can select a network adapter from the drop-down list, but the Next and Finish buttons are grayed out.

DirectAccess WinRM Conflicts and Errors

Conflicts with WinRM

These errors are commonly caused by a conflict with WinRM Service settings enforced via Active Directory group policy. To confirm this, open an elevated PowerShell command window run the winrm enumerate winrm/config/listener command. The listener configuration source will be listed as GPO.

DirectAccess WinRM Conflicts and Errors

The administrator will also find the presence of the following registry keys on the DirectAccess server.

HKLM\Software\Policies\Microsoft\Windows\WinRM\Service\AllowAutoConfig
HKLM\Software\Policies\Microsoft\Windows\WinRM\Service\IPv4Filter
HKLM\Software\Policies\Microsoft\Windows\WinRM\Service\IPv6Filter

Resolution

To resolve this conflict, prevent the GPO with this setting from being applied to the DirectAccess server(s). You will find this GPO setting in the Group Policy Management console (GPMC) by navigating to Computer Configuration -> Policies -> Administrative Templates -> Windows Components -> Windows Remote Management (WinRM) -> WinRM Service and setting the state of Allow remote server management through WinRM to Not configured.

DirectAccess WinRM Conflicts and Errors

Additional Resources

DirectAccess and Windows 10 Better Together

DirectAccess and Windows 10 in Education

VIDEO – DirectAccess and Windows 10 in Action 

BOOK – Implementing DirectAccess with Windows Server 2016

Troubleshooting DirectAccess IP-HTTPS Error 0x2af9

When troubleshooting DirectAccess client connectivity issues, you may encounter a scenario where clients are unable to connect using the IP-HTTPS IPv6 transition technology. Running ipconfig shows that the tunnel adapter IPHTTPSInterface media state is Media disconnected.

DirectAccess IP-HTTPS Error 0x2af9

Running the Get-NetIpHttpsState PowerShell command shows that the LastErrorCode is 0x2af9 (WSAHOST_NOT_FOUND) and the InterfaceStatus is Failed to connect to the IPHTTPS server; waiting to reconnect.

DirectAccess IP-HTTPS Error 0x2af9

The 0x2af9 error differs slightly from the more common 0x274c IP-HTTPS connection time out error (WSAETIMEDOUT). In this scenario the DirectAccess client can successfully resolve the DirectAccess public hostname to an IPv4 address, and if ICMP echo requests are allowed on the DirectAccess server’s public IPv4 address it will respond to ping.

DirectAccess IP-HTTPS Error 0x2af9

The DirectAccess client is also able to establish a TCP connection to the DirectAccess server using the Test-NetConnection PowerShell command.

DirectAccess IP-HTTPS Error 0x2af9

So, why is the IP-HTTPS interface unable to establish a transition tunnel connection when the DirectAccess server’s public hostname resolves correctly via DNS and the client can establish a TCP connection on port 443? Commonly this is caused by proxy server settings configured in the web browser on the DirectAccess client computer. Disabling the proxy server in the client’s web browser should restore DirectAccess client connectivity over IP-HTTPS.

DirectAccess IP-HTTPS Error 0x2af9

If clearing the proxy server settings in the client machine’s web browser still does not restore IP-HTTPS connectivity, it may be that a proxy server is also configured for winhttp. You can confirm this by opening an elevated PowerShell command window and running the netsh winhttp show proxy command.

DirectAccess IP-HTTPS Error 0x2af9

To clear the winhttp proxy server settings run the netsh winhttp reset proxy command.

DirectAccess IP-HTTPS Error 0x2af9

Additional Resources

DirectAccess Expired IP-HTTPS Certificate and Error 0x800b0101

DirectAccess IP-HTTPS Preauthentication

DirectAccess SSL Offload and IP-HTTPS Preauthentication with Citrix NetScaler

DirectAccess SSL Offload using F5 BIG-IP

DirectAccess IP-HTTPS Preauthentication with F5 BIG-IP

DirectAccess and Multi-SAN SSL Certificates for IP-HTTPS

SSL Certificate Considerations for DirectAccess IP-HTTPS

Implementing DirectAccess with Windows Server 2016 Book

 

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