The Network Policy Server (NPS) event log is incredibly valuable for administrators when troubleshooting Always On VPN user tunnel connectivity issues. Administrators can find these pertinent events by opening the Event Viewer on the NPS server (eventvwr.msc) and navigating to Custom Views > Server Roles > Network Policy and Access Services.
Event Logs
When configured correctly, event logs will record the disposition of all authentication requests, allowed or denied. The two most common recorded events are event IDs 6272 (access granted) and 6273 (access denied).
NPS Event ID 6272 – Access granted.
NPS Event ID 6273 – Access denied.
Auditing
In some cases, administrators may find none of these events recorded even though user authentication is working correctly. Here, the only events recorded are NPS informational events indicating which domain controller the NPS server is using to perform authentication.
The lack of 6272 and 6273 events in the event log indicates that auditing for NPS events is not enabled. Open an elevated PowerShell window and run the following command to view the current auditing setting for NPS events.
Alternatively, consider using Active Directory group policy to enforce the NPS server auditing settings. Open the Group Policy Management Console (GPMC) and create a new GPO. Next, navigate to Computer Configuration > Policies > Windows Settings > Security Settings > Advanced Audit Policy Configuration > Audit Policies > Logon/Logoff > Audit Network Policy Server and select the option to audit both success and failure attempts.
Once complete, link this GPO to the OU where the NPS servers reside.
Missing Events
If auditing is enabled and there are no recorded 6272 or 6273 events, the NPS server did not receive any authentication requests from the VPN server. Review the event logs on any other NPS servers if there is more than one configured. In addition, this may indicate that network communication between the VPN and NPS server is blocked. Ensure network connectivity and name resolution are working as expected.
Troubleshooting Guides
Are you interested in learning more about Always On VPN troubleshooting? My Always On VPN book contains an entire chapter dedicated to troubleshooting. Also, my Always On VPN video training course on Pluralsight includes a module on troubleshooting. The video training course is available to Pluralsight subscribers only. If you don’t have a Pluralsight subscription, you can sign up for a free trial here.
Always On VPN DPC version 3.0 includes the following new functionality Always On VPN administrators are sure to find useful.
Traffic filters – Support for enabling traffic filters for both device tunnel and user tunnel are now supported in DPC, greatly simplifying the task of creating access control lists to enforce zero-trust network access (ZTNA) policies.
Enhanced security – The option to disconnect the VPN connection if the VPN server does not present a cryptobinding TLV is now enabled by default. This often-overlooked security setting ensures VPN client connections are not intercepted by detecting man-in-the-middle attacks.
Device tunnel enhancements – Administrators can now display the device tunnel connection and status in the Windows UI.
Backup connection – Always On VPN DPC now supports the configuration and deployment of a backup VPN connection, which is helpful when Always On VPN connectivity is disrupted.
Hostname routing – Administrators can now define hostnames in the routing table. Hostnames are resolved on the endpoint and converted to IP addresses for including in the routing table.
Smart card authentication – Always On VPN DPC now supports smart card authentication as an authentication option in addition to client authentication certificates.
Learn More
Interested in learning more about Always On VPN DPC? Fill out the form below and I’ll provide you with additional information or visit aovpndpc.com to sign up for a free trial.
The two most common VPN protocols used with Always On VPN are Internet Key Exchange version 2 (IKEv2) and Secure Socket Tunneling Protocol (SSTP). Each protocol has its advantages and disadvantages. For example, IKEv2 has better security options, but SSTP is more firewall-friendly and reliable.
IKEv2 with SSTP Fallback
Instead of selecting one protocol over the other, some administrators may choose to configure Always On VPN to prefer IKEv2, then fall back to SSTP if IKEv2 is unavailable. Unfortunately, there is no way to configure this using Intune, XML, or PowerShell. To change this setting, the administrator must update the VPN configuration file (rasphone.pbk) and change the value of VpnStrategy to 14. While editing a text file is easy, doing it at scale is more complicated. The setting can be changed using Intune proactive remediation or a PowerShell script. However, it’s even easier using Always On VPN DPC. Simply enable the VPN Protocol advanced setting in group policy and choose IKEv2 First, SSTP Fallback.
Interface Metric
Another common problem Always On VPN administrators encounter is name resolution, specifically when the endpoint uses a wired local connection. Here, name resolution queries may fail or return incorrect IP addresses. This happens because the wired connection has a lower network interface metric than the VPN tunnel adapter. Once again, there is no option for changing this setting using Intune or XML. Administrators can update the interface metrics using PowerShell, but it is not persistent. To fully resolve this, the administrator must edit the rasphone.pbk file. With Always On VPN DPC, enable the VPN Tunnel Metric group policy setting and enter a value lower than the wired connection to solve this problem.
IKE Mobility
The Windows VPN client includes support for IKE Mobility, which allows an IKEv2 VPN connection to reconnect automatically after a loss of network connectivity. IKE Mobility is enabled by default, and the network outage time is set to 30 minutes. However, this setting can have negative side effects, especially when VPN servers are behind a load balancer. Reducing the network outage time or disabling it completely can improve failover if a VPN server goes offline. Here again, this setting cannot be changed using Intune, XML, or PowerShell; it is only configurable in rasphone.pbk. With Always On VPN DPC, enable the Network Outage Time advanced setting in group policy and choose a value that meets your requirements.
Exclusion Routes for Office 365
Force tunneling ensures that all network traffic on the client is routed over the VPN tunnel, including Internet traffic. However, Always On VPN supports exclusion routes which allow administrators to exempt selected traffic from the VPN tunnel when force tunneling is enabled. Commonly this is configured for trusted cloud applications like Microsoft Office 365. Defining exclusion routes for cloud services is more complicated than it sounds. Many cloud services, including Microsoft Office 365, have multiple IP addresses that are constantly changing. This makes keeping Always On VPN clients updated with the correct list of IP address exclusions quite challenging. With Always On VPN DPC, administrators can enable the Exclude Office 365 from VPN group policy setting, allowing the endpoint to automatically configure the necessary exclusion routes for Office 365 IP addresses. Importantly, Always On VPN DPC periodically monitors this list of IP addresses and ensures that endpoints are continually updated with Office 365 exclusion routes as they change to ensure reliable connectivity.
IP Routing
Always On VPN administrators must define which IP addresses and networks are routed over the VPN tunnel when split tunneling is enabled. However, Intune has a known issue that may pose a challenge in some environments.
IPv6
Although IPv4 routes can be configured using the Intune UI, IPv6 routes cannot. This is because the Intune UI does not correctly validate the default IPv6 prefix length, insisting that the administrator use a value between 1 and 32. 🤦♂️
However, the Always On VPN DPC Allowed Routes group policy setting happily accepts the proper IPv6 prefix.
Route Metrics
In addition, there is no option to define the metric values for routes configured using Intune. Assigning non-default route metrics is required to resolve routing conflicts in some scenarios. Defining route metrics requires custom XML. The Always On VPN DPC Route Metric group policy settings allow administrators to define route metrics as required.
Are you interested in learning more about PowerON Platforms Always On VPN DPC? Fill out the form below, and I’ll contact you with more information. In addition, you can visit aovpndpc.com to register for an evaluation license.
