Always On VPN IKEv2 Connection Failure Error Code 800

Always On VPN administrators may encounter a scenario in which Windows 10 clients are unable to establish an IKEv2 VPN connection to a Windows Server Routing and Remote Access Service (RRAS) server or a third-party VPN device under the following conditions.

  1. The VPN connection is configured using ProfileXML.
  2. ProfileXML includes the <CryptographySuite> element.
  3. The VPN server is configured to use a custom IPsec policy.
  4. The VPN server supports only IKEv2.
  5. The <NativeProtocolType> in ProfileXML is set to Automatic.

When these specific conditions are met, the client will be unable to connect to the VPN server using IKEv2. The error message states:

The remote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.

Always On VPN IKEv2 VPN Connection Failure Error Code 800

In addition, the event log will include an error message from the RasClient source with event ID 20227 that includes the following error message.

The user [username] dialed a connection named [connection name] which has failed. The error code returned on failure is 800.

Always On VPN IKEv2 VPN Connection Failure Error Code 800

A manually configured VPN connection using IKEv2 will connect successfully under these same conditions, however.

IKEv2 Error Code 800

Error code 800 translates to ERROR_AUTOMATIC_VPN_FAILED, which is somewhat ambiguous. The error description is:

Unable to establish the VPN connection. The VPN server may be unreachable, or security parameters may not be configured properly for this connection.

Digging Deeper

A network trace of the IKEv2 VPN connection reveals the true source of the problem, which is a failure of the client and server to successfully negotiate an IKEv2 security association (SA). During the SA initiation process, the parameters offered by the client are unacceptable to the server, resulting in a NO_PROPOSAL_CHOSEN notification being returned by the server.

Always On VPN IKEv2 VPN Connection Failure Error Code 800

Custom Cryptography Settings Ignored

It appears that the Always On VPN connection ignores the custom cryptography settings defined in the CryptographySuite element in ProfileXML. However, this only occurs when the NativeProtocolType is set to Automatic. Presumably, this is a bug. 🙂

Workaround

As a workaround, set the NativeProtocolType to IKEv2. When NativeProtocolType is set to IKEv2, the VPN connection recognizes the IKEv2 parameters defined in the CryptographySuite element and the VPN connection will be established successfully.

Additional Information

Always On VPN IKEv2 Security Configuration

Always On VPN Certificate Requirements for IKEv2

Always On VPN IKEv2 Load Balancing with the KEMP LoadMaster Load Balancer

Always On VPN IKEv2 Security Configuration

Always On VPN IKEv2 Security ConfigurationWhen deploying Windows 10 Always On VPN, many administrators choose the Internet Key Exchange version 2 (IKEv2) protocol to provide the highest level of security and protection for remote connections. However, many do not realize the default security parameters for IKEv2 negotiated between a Windows Server running the Routing and Remote Access Service (RRAS) and a Windows 10 VPN client are far less than ideal from a security perspective. Additional configuration on both the server and the client will be required to ensure adequate security and protection for IKEv2 VPN connections.

Windows 10/11 and RRAS IKEv2 Defaults

In their default configuration, a Windows 10 or 11 client connecting to a Windows Server running RRAS will negotiate an IKEv2 VPN connection using the following IPsec security parameters.

  • Encryption: 3DES
  • Authentication/Integrity: SHA-1
  • Key Size: DH Group 2 (1024 bit)

This information can be obtained by opening an elevated PowerShell command window and running the following command.

Get-NetIPsecMainModeSA | Select-Object -First 1

Always On VPN IKEv2 Security Configuration

This can also be confirmed by viewing a network trace as shown here.

Always On VPN IKEv2 Security Configuration

These IPsec security parameters might have been acceptable in the 90’s, but they certainly are not today. 🙂

Improving IKEv2 Security

To provide a baseline level of protection to meet today’s requirements for security and privacy for IKEv2 VPN connections, the following are the minimum recommended IPsec security parameters.

  • Encryption: AES128
  • Authentication/Integrity: SHA-256
  • Key Size: DH Group 14 (2048 bit)

RRAS Custom IPsec Policy

To implement these recommended security baselines for IKEv2 on a Windows Server running RRAS it will be necessary to define a custom IPsec security policy. To do this, open an elevated PowerShell command window and run the following commands on each RRAS server.

Set-VpnServerConfiguration -CustomPolicy -AuthenticationTransformConstants SHA256128 -CipherTransformConstants AES128 -DHGroup Group14 -EncryptionMethod AES128 -IntegrityCheckMethod SHA256 -PFSgroup PFS2048 -SALifeTimeSeconds 28800 -MMSALifeTimeSeconds 86400 -SADataSizeForRenegotiationKilobytes 1024000

Restart the Remote Access Management service for the changes to take effect.

Restart-Service RemoteAccess -PassThru

Always On VPN IKEv2 Security Configuration

Note: A PowerShell script to implement the custom IPsec security policy settings shown above can be downloaded here.

Root Certificate

It is essential to define the root certification authority for which to accept IPsec security associations (SAs) for IKEv2 VPN connections. Without this setting configured, the VPN server will accept IPsec SAs using any certificate issued by a CA defined in its Trusted Root Certification Authorities certificate store. To configure this setting, open an elevated PowerShell window and run the following commands.

$Thumbprint = ‘Root CA Certificate Thumbprint’
$RootCACert = (Get-ChildItem -Path cert:\LocalMachine\root | Where-Object {$_.Thumbprint -eq $Thumbprint})
Set-VpnAuthProtocol -RootCertificateNameToAccept $RootCACert -PassThru
Restart-Service RemoteAccess -PassThru

Note: A PowerShell script to implement the root certificate name to accept can be found here.

CRL Checking

By default, RRAS does not enforce CRL checks for IKEv2 VPN connections. Additional configuration is required to enable support for CRL checking. Microsoft published guidance for configuring CRL revocation checks for IKEv2 VPN connections using machine certificate authentication here. Specifically, administrators must enable the RootCertificateNameToAccept parameter (guidance above) and set the following registry key to enable this functionality.

New-ItemProperty -Path ‘HKLM:\SYSTEM\CurrentControlSet\Services\RemoteAccess\Parameters\Ikev2\’ -Name CertAuthFlags -PropertyTYpe DWORD -Value ‘4’ -Force
Restart-Service RemoteAccess -PassThru

Note: A PowerShell script to configure root certificate settings and enforce CRL checking can be downloaded here.

Windows 10 Client Settings

The IPsec policy must match on both the server and the client for an IKEv2 VPN connection to be successful. Unfortunately, none of the IKEv2 IPsec security association parameters proposed by default on Windows 10 clients use 2048-bit keys (DH Group 14), so it will be necessary to define a custom IPsec security policy on the client to match the settings configured on the server.

To configure a matching IPsec security policy on an individual Windows 10 VPN client, open an elevated PowerShell command window and run the following command.

$connection = “[connection name]”
Set-VpnConnectionIPsecConfiguration -ConnectionName $connection -AuthenticationTransformConstants SHA256128 -CipherTransformConstants AES128 -DHGroup Group14 -EncryptionMethod AES128 -IntegrityCheckMethod SHA256 -PFSgroup PFS2048 -Force

Always On VPN IKEv2 Security Configuration

Restore Defaults

In the process of testing, it may be necessary to restore the default IKEv2 configuration on both the client and the server. This can be accomplished by running the following PowerShell commands.

Server – Set-VpnServerConfiguration -RevertToDefault

Client – Set-VpnConnectionIPsecConfiguration -ConnectionName [connection_name] -RevertToDefault -Force

Always On VPN XML Settings

To implement a custom IPsec policy using the minimum recommended security settings for an Always On VPN connection using IKEv2, add the following settings to your ProfileXML.

<VPNProfile>
 <NativeProfile>
  <CryptographySuite>
   <AuthenticationTransformConstants>SHA256128</AuthenticationTransformConstants>
   <CipherTransformConstants>AES128</CipherTransformConstants>
   <EncryptionMethod>AES128</EncryptionMethod>
   <IntegrityCheckMethod>SHA256</IntegrityCheckMethod>
   <DHGroup>Group14</DHGroup>
   <PfsGroup>PFS2048</PfsGroup>
  </CryptographySuite>
 </NativeProfile>
</VPNProfile>

Why Not AES 256?

In the examples above you’ll notice that I’ve chosen to use AES128 and not AES256. This is by design, as AES256 does not provide any practical additional security in most use cases. Details here.

Enhanced Security and Performance

The settings outlined above are considered the minimum security baseline configuration for Always On VPN with IKEv2. These setting are considered secure by today’s standard and offer maximum interoperability with non-Microsoft VPN gateways.

To further improve security and performance for IKEv2, consider implementing Elliptic Curve Cryptography (EC) certificates and using Galois Counter Mode (GCM) cipher suites such as GCMAES128 for authentication and encryption.

Additional Information

Always On VPN Certificate Requirements for IKEv2

Always On VPN IKEv2 Connection Failure Error Code 800

Always On VPN IKEv2 Load Balancing with the KEMP LoadMaster Load Balancer

Always On VPN IKEv2 Load Balancing with KEMP LoadMaster

Always On VPN IKEv2 Load Balancing with KEMP LoadMasterInternet Key Exchange version 2 (IKEv2) is an IPsec-based VPN protocol with configurable security parameters that allows administrators to ensure the highest level of security for Windows 10 Always On VPN clients. It is the protocol of choice for deployments that require the best possible protection for communication between remote clients and the VPN server. IKEv2 has some unique requirements when it comes to load balancing, however. Because it uses UDP on multiple ports, configuring the load balancer requires some additional steps for proper operation. This article demonstrates how to enable IKEv2 load balancing using the Kemp LoadMaster load balancer.

IKEv2 and NAT

IKEv2 VPN security associations (SAs) begin with a connection to the VPN server that uses UDP port 500. During this initial exchange, if it is determined that the client, server, or both are behind a device performing Network Address Translation (NAT), the connection switches to UDP port 4500 and the connection establishment process continues.

IKEv2 Load Balancing Challenges

Since UDP is connectionless, there’s no guarantee that when the conversation switches from UDP 500 to UDP 4500 that the load balancer will forward the request to the same VPN server on the back end. If the load balancer forwards the UDP 500 session from a VPN client to one real server, then forwards the UDP 4500 session to a different VPN server, the connection will fail. The load balancer must be configured to ensure that both UDP 500 and 4500 from the same VPN client are always forwarded to the same real server to ensure proper operation.

Port Following

To meet this unique requirement for IKEv2 load balancing, it is necessary to use a feature on the KEMP LoadMaster load balancer called “port following”. Enabling this feature will ensure that a VPN client using IKEv2 will always have their UDP 500 and 4500 sessions forwarded to the same real server.

Load Balancing IKEv2

Open the web-based management console and perform the following steps to enable load balancing of IKEv2 traffic on the KEMP LoadMaster load balancer.

Create the Virtual Server

  1. Expand Virtual Services.
  2. Click Add New.
  3. Enter the IP address to be used by the virtual server in the Virtual Address field.
  4. Enter 500 in the Port field.
  5. Select UDP from the Protocol drop-down list.
  6. Click Add this Virtual Service.

Always On VPN IKEv2 Load Balancing with KEMP LoadMaster

Add Real Servers

  1. Expand Real Servers.
  2. Click Add New.
  3. Enter the IP address of the VPN server in the Real Server Address field.
  4. Click Add This Real Server.
  5. Repeat the steps above for each VPN server in the cluster.

Always On VPN IKEv2 Load Balancing with KEMP LoadMaster

Repeat all the steps above to create another virtual server using UDP port 4500.

Always On VPN IKEv2 Load Balancing with KEMP LoadMaster

Enable Layer 7 Operation

  1. Click View/Modify Services below Virtual Services in the navigation tree.
  2. Select the first virtual server and click Modify.
  3. Expand Standard Options.
  4. Uncheck Force L4.
  5. Check Transparency (additional configuration may be required – details here).
  6. Select Source IP Address from the Persistence Options drop-down list.
  7. Choose an appropriate value from the Timeout drop-down list.
  8. Choose an appropriate setting from the Scheduling Method drop-down list.
  9. Click Back.
  10. Repeat these steps on the second virtual server.

Always On VPN IKEv2 Load Balancing with KEMP LoadMaster

Enable Port Following

  1. Click View/Modify Services below Virtual Services in the navigation tree.
  2. Select the first virtual server and click Modify.
  3. Expand Advanced Properties.
  4. Select the virtual server using UDP 500 from the Port Following drop-down list.
  5. Click Back.
  6. Repeat these steps on the second virtual server.

Always On VPN IKEv2 Load Balancing with KEMP LoadMaster

Demonstration Video

The following video demonstrates how to enable IKEv2 load balancing for Windows 10 Always On VPN using the KEMP LoadMaster Load Balancer.

Summary

With the KEMP LoadMaster load balancer configured to use port following, Windows 10 Always On VPN clients using IKEv2 will be assured that their connections will always be delivered to the same back end VPN server, resulting in reliable load balancing for IKEv2 connections.

Additional Information

Windows 10 Always On VPN Certificate Requirements for IKEv2

Windows 10 Always On VPN Protocol Recommendations for Windows Server RRAS