A while back I wrote about troubleshooting and resolving Windows 10 Always On VPN errors 691 and 812. There are numerous issues that can result in these errors, and in that post I pointed out they can be caused by disabling TLS 1.0 on Windows Servers prior to Windows Server 2016. However, administrators may encounter a another scenario in which they receive errors 691 or 812 which is related to Active Directory user account configuration.
SSTP and Error 691
When attempting to establish an Always On VPN connection using the Secure Socket Tunneling Protocol (SSTP), administrators may encounter the following error message.
“The remote connection was denied because the user name and password combination you provided is not recognized, or the selected authentication protocol is not permitted on the remote access server.”
In addition, an error 691 with event ID 20227 from the RasClient source can be found in the Application event log on the client.
“The user <domain\user> dialed a connection named which has failed. The error code returned on failure is 691.”
IKEv2 and Error 812
When attempting to establish an Always On VPN connection using Internet Key Exchange version 2 (IKEv2), administrators may encounter the following error message.
“The connection as prevented because of a policy configured on your RAS/VPN server. Specifically, the authentication method used by the server to verify your username and password may not match the authentication method configured in your connection profile. Please contact the Administrator of the RAS server and notify them of this error.”
In addition, an error 812 with event ID 20227 from the RasClient source can be found in the Application event log on the client.
NPS Event Log
On the NPS server the administrator will find an entry in the application event log with event ID 6273 from the Microsoft Windows security auditing source and the Network Policy Server task category indicating the network policy server denied access to the user. Looking closely at this event log message shows Reason Code 65 and the following reason.
“The Network Access Permission setting in the dial-in properties of the user account in Active Directory is set to Deny access to the user. To change the Network Access permission setting to either Allow access or Control access through NPS Network Policy, obtain the properties of the user account in Active Directory Users and Computers, click the Dial-in tab, and change Network Access Permission.”
Resolution
There are two options available to address this issue. The user account in Active Directory can be configured to grant access or allow access to be controlled via NPS network policy, or the NPS network policy can be configured to ignore user account dial-in properties.
User Account
Follow the steps below to change Network Access Permission on an individual user’s Active Directory account.
- Open the Active Directory User and Computers (ADUC) management console (dsa.msc) and double-click the user’s account.
- Select the Dial-in tab.
- In the Network Access Permission section select the option to Allow access or Control access through NPS Network Policy.
Note: If you do not see the dial-in tab, open the ADUC console on a domain controller. The dial-in tab is not displayed when using the Remote Server Administration Tools (RSAT) for Windows clients.
Network Policy
Follow the steps below to configure NPS network policy to ignore user account dial-in properties.
- Open the NPS management console (nps.msc) and double-click the Always On VPN network policy.
- In the Access Permission section select Ignore user account dial-in properties.
- Click Ok to save the changes.
