All posts tagged error

Troubleshooting Intune Failed PKCS Request

Always On VPN administrators deploying on-premises enterprise PKI certificates using Microsoft Intune with PKCS may encounter a scenario where a certificate fails to be issued to a user or device. In this post, I’ll share some things to investigate when troubleshooting this issue.

Event 1001

To begin, open the Event Log and navigate to Applications and Services > Microsoft > Intune > CertificateConnectors > Admin. You will likely find an event ID 1001 from the CertificateConnectors source with the following error message.

Failed to process PKCS request.

Prerequisites

Validate the following prerequisites have been met on the issuing Certification Authority (CA) server.

Certificate Template

Ensure the certificate template used for PKCS has the correct permissions and is published on an issuing CA server. Open the Certificate Templates management console (certtmpl.msc), right-click the certificate template, choose Properties, and then click on the Security tab. The certificate template must grant the Intune Certificate connector server’s computer account (or the PKCS connector’s service account if running as a service and not SYSTEM) the Read and Enroll permissions on the template.

CA Permissions

In addition to the permissions on the certificate template, ensure the correct permissions have been configured on the issuing CA itself. Right-click on the CA in the Certification Authority management console (certsrv.msc) and choose Security. Ensure the Intune Certificate connector server’s computer account (or the PKCS connector’s service account, if running as a service and not SYSTEM) is granted The Issue and Manage Certificates and Request Certificates permissions.

Intune Policy

Ensure the Intune device configuration policy is configured correctly. These three fields are critical and can result in failed PKCS certificate deployment if misconfigured.

Certification Authority

Enter the fully qualified domain name (FQDN) of the on-premises issuing CA server in this field.

Certification Authority Name

Enter the common name of the issuing CA in this field. You will find this information by running the following command on any domain-joined Windows system.

certutil.exe -dump

Certificate Template Name

Enter the name of the certificate template in Active Directory. Be aware that the template name and template display name are two different things. The template name is usually the template display name without spaces. However, that’s not a guarantee. On the General tab of the certificate template, look at the template name field on the certificate template to confirm.

Summary

This article is not a comprehensive troubleshooting guide for problems associated with failed PKCS certificate deployment using the Microsoft Intune Certificate connector and PKCS. However, it covers some of the more common problems administrators will likely encounter. If you cannot provision PKCS certificates correctly, drop me a note and I’ll provide further guidance.

Additional Information

Troubleshooting Failed Intune Certificate Connector Configuration – Part 1

Troubleshooting Failed Intune Certificate Connector Configuration – Part 2

Intune Certificate Connector Service Account and PKCS

Microsoft Intune Cloud PKI

Microsoft Intune Cloud PKI and Certificate Templates

Microsoft Intune Cloud PKI and Active Directory

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by Richard M. Hicks on June 24, 2024  •  Permalink
Posted in Active Directory, Active Directory Certificate Services, AD CS, ADCS, administration, Always On VPN, AOVPN, authentication, Azure, Certificate Authentication, Certificate Authority, Certificate Connector for Intune, Certificate Services, certificates, cloud, Cloud PKI, Cloud Service, Cryptography, Deployment, Device Management, Encryption, Endpoint Manager, Enterprise, enterprise mobility, extensible authentication protocol, Hybrid Azure AD Join, Infrastructure, InTune, Intune Certificate Connector, Intune PFX Connector, MDM, MEM, MEMCM, Microsoft, Microsoft Endpoint Manager, Microsoft Intune, Mobile Device Management, Mobility, Operational Support, PFX Connector, PKCS, PKI, public key infrastructure, Remote Access, Security, systems management, troubleshooting, VPN, Windows 10, Windows 11
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Posted by Richard M. Hicks on June 24, 2024

https://directaccess.richardhicks.com/2024/06/24/troubleshooting-intune-failed-pkcs-request/

Always On VPN Device Tunnel Issues with April 2024 Security Update

Always On VPN administrators may find that their device tunnel connections no longer connect automatically after applying the April 2024 security updates. The device tunnel connection is optional and only required under specific conditions, so end users may not be immediately impacted. However, administrators should be aware of this issue.

Note: The issues outlined in this post have been resolved with the May 14, 2024, security updates.

Error Messages

When manually establishing an Always On VPN device tunnel connection using rapshone.exe or rasdial.exe, you may receive one of the following error messages.

Rasphone.exe

Error 0x80070057: The parameter is incorrect.

Rasdial.exe

Connecting to <Name of Device Tunnel>…The parameter is incorrect.

Affected Devices

The issue affects all supported versions of Windows with an Always On VPN device tunnel connection configured to require a specific Enhanced Key Usage (EKU) OID. Administrators can run the following PowerShell command to identify this configuration.

Get-VpnConnection -AllUserConnection -Name <Name of Device Tunnel> | Select-Object MachineCertificateEkuFilter

If the output of this PowerShell command returns data, it is affected by this issue.

Workaround

To restore Always On VPN device tunnel functionality on devices with the April 2024 security updates installed, open an elevated PowerShell command window and run the following command.

Set-VpnConnection -AllUserConnection -Name ‘Always On VPN Device Tunnel’ -MachineCertificateEKUFilter $Null

After running this command, the output should now be blank.

Caveat

The problem with implementing the workaround described here is that you likely enabled this configuration to address an issue where the wrong certificate was selected for use with the device tunnel. In this case, the workaround may result in unexpected behavior and may not restore full functionality.

Known Issue Rollback

Currently, Microsoft is aware of the issue and is actively working to resolve it. If you are experiencing this issue, open a support case with Microsoft, and they will provide you with more information and possibly a private Known Issue Rollback (KIR). I will update this post as soon as Microsoft publishes a permanent fix.

Additional Information

Always On VPN Device Tunnel Operation and Best Practices

Always On VPN Device Tunnel Only Deployment Considerations

Considerations for Always On VPN with Azure VPN Gateway and Virtual WAN

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by Richard M. Hicks on April 23, 2024  •  Permalink
Posted in Always On VPN, AOVPN, Certificate Authentication, certificates, device tunnel, Enterprise, enterprise mobility, IKEv2, Microsoft, Mobility, Operational Support, PowerShell, Remote Access, Security, Security Update, troubleshooting, Update, VPN, Windows 10, Windows 11
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Posted by Richard M. Hicks on April 23, 2024

https://directaccess.richardhicks.com/2024/04/23/always-on-vpn-device-tunnel-issues-with-april-2024-security-update/

Microsoft Intune Certificate Connector Failure

The Microsoft Intune Certificate Connector enables the provisioning and de-provisioning of on-premises PKI certificates for Intune-managed devices. Always On VPN administrators using Intune to deploy certificates with the Intune Certificate Connector using either PKCS or SCEP may encounter a scenario where certificates are no longer being provisioned to users or devices after working reliably previously.

Certificate Not Found

When this issue occurs, users will no longer be able to access the VPN and receive a “certificate could not be found that can be used with this Extensible Authentication Protocol” error message.

Connector Status

To determine the status of the Intune Certificate Connector, open the Microsoft Intune Admin Center (https://intune.microsoft.com) and navigate to Tenant Administration > Connectors and Tokens > Certificate Connectors. The status of the certificate connector server will be in Error.

Event Log

Open the event log on the server where the Intune Certificate Connector is installed. Navigate to Applications and Services Logs > Microsoft > Intune > CertificateConnectors > Operational. Here, you will find a variety of warning and error messages.

Event ID 5001

This is a warning from the CertificateConnectors source with event ID 5001 in the Task Category HealthMessageUploadFailedAttempt with the following details.

PKI Create Service:

Failed to upload health messages. Requeuing messages.

Event ID 1003

This is an error from the CertificateConnectors source with event ID 1003 in the Task Category PkcsDownloadFailure with the following details.

PKI Create Service:

Failed to download PKCS requests.

Event ID 2

This is an error from the CertificateConnectors source with event ID 2 in the Task Category Exception with the following details.

PKI Create Service:

Microsoft.Intune.Connectors.PkiCreateProcessor.Process threw an exception.

Expired Certificate

The warning and error messages recorded in the event log indicate an expired certificate on the Intune Certificate Connector server. Open the local computer certificate store (certlm.msc) on the server where the Intune Certificate Connector is installed. Review the expiration date of the certificate issued by Microsoft Intune ImportPFX Connector CA. It is most likely expired.

Click on the Certification Path tab to view the certificate status.

Renew Certificate

To renew this certificate, you must reinstall the Intune Certificate Connector. However, you do not have to uninstall it first. To renew the certificate, navigate to C:\Program Files\Microsoft Intune\PFXCertificateConnector\ConnectorUI and double-click on PFXCertificateConnectorUI.exe. Follow the prompts without making changes to the existing configuration. You’ll be prompted for the service account password (if using a domain account) and proxy credentials (if using a proxy server). In addition, you’ll be asked to sign in to Entra ID (formerly Azure AD). Be sure to provide credentials that are a global administrator and have an Intune license assigned. Once the process is complete, a new certificate will be installed in the local computer certificate store.

Intune Configuration

After updating the Intune Certificate Connector, a new certificate connector appears in the Intune Admin Center. You can now safely delete the old connector and rename the new one accordingly.

Redundancy

Deploying multiple instances of the Intune Certificate Connector is an excellent way to avoid future outages! It’s also a good idea to stagger their installation by a few months to ensure that a future certificate expiration doesn’t result in lost functionality. If you’ve deployed Intune Certificate Connectors recently, consider updating them at rotating intervals so certificates expire at different times.

Additional Information

Intune Certificate Connector Configuration Failed

Intune Certificate Connector Service Account and PKCS

Intune Certificate Connector Configuration Failure

Microsoft Intune Learning Resources for Always On VPN Administrators

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by Richard M. Hicks on November 27, 2023  •  Permalink
Posted in Active Directory Certificate Services, AD CS, administration, Always On VPN, AOVPN, authentication, Azure, Azure Active Directory, Azure AD, Certificate Connector for Intune, Certificate Services, certificates, cloud, Device Management, EAP, Endpoint Manager, Enterprise, enterprise mobility, Entra, Entra ID, extensible authentication protocol, InTune, Intune Certificate Connector, Intune PFX Connector, MDM, MEM, MEMCM, Microsoft, Microsoft Endpoint Manager, Microsoft Entra, Microsoft Entra ID, Microsoft Intune, Mobile Device Management, Mobility, Network Device Enrollment Service, Network Device Enrollment Services, Operational Support, PEAP, PFX Connector, PKCS, PKI, Protected EAP, public cloud, public key infrastructure, Remote Access, SCEP, Simple Certificate Enrollment Protocol, systems management, troubleshooting, user tunnel, VPN, Windows 10, Windows 11
Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Posted by Richard M. Hicks on November 27, 2023

https://directaccess.richardhicks.com/2023/11/27/microsoft-intune-certificate-connector-failure/

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