Certificate Connector for Microsoft Intune Agent Certificate Renewal Failure

The Certificate Connector for Microsoft Intune is a vital component that allows administrators to issue and manage enterprise PKI certificates to endpoints managed by Microsoft Intune. The connector is installed on a Windows server with access to the on-premises Certificate Authority (CA). It is registered with Intune and can be used by any PKCS or SCEP device configuration profiles defined by Intune administrators.

Agent Certificate

When you install the Certificate Connector for Intune, a certificate issued by the Microsoft Intune ImportPFX Connector CA is automatically enrolled into the local computer certificate store of the server where the connector is installed. This certificate authenticates the connector to Intune and is valid for one year from the date of issuance. This certificate is automatically renewed in most cases. However, some configurations prevent this from happening.

Failed To Renew

Administrators may find event log errors with event ID 2 from the CertificateConnectors source in the Microsoft-Intune-CertificateConnectors operational event log with the following information.

Pki Create Service:

Failed to renew agent certificate

System.Security.Cryptography.CryptographicException: Access is denied.

Root Cause

Agent certificate renewal fails when the Certificate Connector for Intune is running under a service account that is not a member of the local administrators security group. You will not encounter this error if the connector services are running in the SYSTEM context, however.

Resolution

There are a few different ways to resolve this issue. Here are some options to consider.

Grant Admin Rights

Adding the service account under which the connector service runs will allow the agent certificate to renew automatically. However, this may not be desirable from a security perspective. To address this, administrators may temporarily grant local administrative access to renew the agent certificate, then revoke this permission once the certificate has been successfully renewed. However, this is a manual process that doesn’t scale well and requires annual administrative intervention.

Reinstall

Uninstalling and reinstalling the Certificate Connector for Intune will force a new certificate enrollment during the registration process. You can delete the old certificate after completing the installation.

Switch to SYSTEM

Changing from a service account to SYSTEM will also resolve this issue. However, it is not recommended to make these changes directly on the services themselves. Instead, administrators should remove and reinstall the Certificate Connector for Intune, selecting the SYSTEM option rather than the service account method.

Note: Using the SYSTEM account for the Certificate Connector for Intune should be avoided when using PKCS. Details here.

Summary

The Certificate Connector for Intune agent certificate renewal fails when the service is configured to run as a service account without local administrative rights. The best way to resolve this is to add the service account to the local administrators group on the server where the connector is installed. However, this isn’t always ideal. Although running the connector in the SYSTEM context is acceptable when using SCEP, it should be avoided when using PKCS. Administrators will have to accept the risk of the service account having local administrative rights or accept that they’ll have to reinstall the connector annually.

Additional Information

Certificate Connector for Intune Service Account and PKCS

Strong Certificate Mapping for Intune PKCS and SCEP Certificates

Intune Strong Certificate Mapping Error

Intune PKCS and SCEP Certificate Validity Period

Certificate Connector for Intune Failure

Certificate Connector for Intune Configuration Failed

Troubleshooting Intune Failed PKCS Request

Always On VPN Servers and Failover

When configuring Microsoft Always On VPN, one of the first and most crucial settings is defining the public hostname of the VPN server to which clients connect. If you’re deploying Always On VPN client configuration settings using Intune—either with the native VPN policy template or a custom XML profile—you’ll see that multiple server entries are supported. Intune even allows administrators to define a “default server.” At first glance, this might suggest that the client will try the default server first and automatically fail over to the others if it’s unavailable. Unfortunately, that’s not how it works.

Intune VPN Template

When using the native Intune VPN device configuration template, administrators will find multiple entry fields for the servers in the Base VPN section.

In the example below, the Global VPN entry is marked as ‘default’.

Custom XML

When defining VPN settings using XML configuration, administrators can also list multiple servers.

Interestingly, the VPNv2 CSP used by custom XML profiles doesn’t support the concept of a “default server” at all.

How It Really Works

Defining multiple servers in the Always On VPN profile does not enable automatic failover. The client connects only to the first server in the list. The so-called “default server” setting in Intune is ignored, and the GUI even allows you to mark all servers as default, which is meaningless.

However, the configuration isn’t entirely useless. If you define multiple servers, they’ll appear on the client side as manual options. If the first server becomes unavailable, the user can open the Settings app, navigate to the advanced settings of the Always On VPN profile, and select an alternate server to connect manually.

Summary

Although Intune and XML configurations allow multiple VPN servers, Always On VPN does not provide automatic failover. Clients only attempt to connect to the first server in the list, and the “default server” setting in Intune has no effect. Multiple entries are still useful, but only for manual server selection by end-users when the primary server is down. For true automated high availability and redundancy, consider an external solution such as Azure Traffic Manager.

Additional Information

Always On VPN Multisite with Azure Traffic Manager

Windows Server DHCP and Option 108

While enterprise adoption of IPv6 has been slow, it is still moving forward. For example, the U.S. federal government has mandated [M-21-07 – PDF] the transition to IPv6 to modernize its networks and enhance security, scalability, and interoperability. During the migration to IPv6, most systems will be configured with both IPv4 and IPv6, a configuration referred to as dual stack. Ultimately, the goal is the elimination of IPv4 entirely and the use of IPv6 exclusively. However, IPv6-only presents some unique challenges.

Access to IPv4

Although an organization can successfully migrate to IPv6-only networks internally, they do not control networks outside its boundaries. In some cases, a host on an IPv6-only network may need to communicate with an IPv4 resource. Administrators must deploy an IPv6 transition technology to support this scenario.

464XLAT

464XLAT, defined in RFC 6877, is a network architecture that facilitates the transition from IPv4 to IPv6 by enabling IPv4 traffic to operate over an IPv6-only network. It combines two translation mechanisms: a client-side translator (CLAT) on the user device, which converts IPv4 packets to IPv6, and a provider-side translator (PLAT) at the network edge, which converts the IPv6 packets back to IPv4 to communicate with IPv4-only internet services. This dual-translation approach allows devices in an IPv6-only environment to access both IPv6 and IPv4 resources without requiring a full IPv4 stack, making it an efficient solution for networks transitioning to IPv6 while maintaining compatibility with legacy IPv4 systems. To support 464XLAT, Windows provides specific functionality for CLAT, though with some limitations.

CLAT for Windows

Windows currently provides CLAT support only for cellular network interfaces. CLAT is not available for Wi-Fi or Ethernet interfaces today. However, Microsoft has publicly announced plans to extend CLAT support in Windows for these non-cellular network interfaces soon.

IPv6 Mostly

IPv6 Mostly, defined in RFC 8925, refers to a network configuration where IPv6 is the primary protocol for communication, but IPv4 is still supported for specific use cases. Devices in these networks prefer IPv6 for most operations, leveraging its larger address space and modern features, while maintaining limited IPv4 compatibility. IPv6 Mostly networks ease the transition from IPv4 to IPv6, balancing modern protocol adoption with support for older applications. They optimize resource usage and prepare networks for a future where IPv6 dominates, with tools like 464XLAT providing seamless IPv4 access when necessary.

DHCP Option 108

DHCP Option 108 is a specific configuration in DHCP that enables IPv6-only networks to signal clients to disable IPv4. When a client receives this option, it deactivates its IPv4 stack, relying solely on IPv6 for communication. Turning off IPv4 when it isn’t needed helps streamline network operations in IPv6-focused environments.

Option 108 and Windows Server DHCP

Commercial DHCP appliances like Infoblox and many open source DHCP platforms natively support DHCP option 108. However, no supported version of Windows Server, including the latest release (Windows Server 2025), supports DHCP option 108 natively. To enable DHCP option 108 on Windows DHCP servers, administrators can create a custom predefined option.

Custom Predefined Option

To create a custom predefined option for DHCP option 108 on a Windows DHCP server, open the DHCP management console (dhcpmgmt.msc) and perform the following steps.

  1. Right-click IPv4 and choose Set Predefined Options.
  2. Click Add.
  3. Enter IPv6 Only Preferred in the Name field.
  4. Select Long from the Data type drop-down list.
  5. Enter 108 in the Code field.
  6. Click Ok.

Assigning DHCP Option 108

Once complete, perform the following steps to assign DHCP option 108 to a DHCP scope.

  1. Select an IPv4 DHCP scope.
  2. Right-click Scope Options and choose Configure Options.
  3. Select 108 IPv6 Only Preferred from the Available Options list.
  4. Enter a value in seconds, in hexadecimal format. This value represents the duration for which a client should prefer IPv6-only mode. For example, 86,400 seconds (1 day) is 0x15180.
  5. Click Ok.

PowerShell

Custom predefined options can also be configured using PowerShell.

Custom Predefined Option

To create a custom predefined option for DHCP option 108, open an elevated PowerShell command on a Windows DHCP server and run the following command.

Add-DhcpServerv4OptionDefinition -Name ‘IPv6 Only Preferred’ -OptionId 108 -Type DWORD -PassThru

Assigning DHCP Option 108

To assign the custom predefined DHCP option 108 to a DHCP scope, run the following PowerShell command.

Set-DhcpServerv4OptionValue -ScopeId 172.16.5.0 -OptionId 108 -Value 0x15180 -PassThru

DHCP Offer

Once configured, if the client indicates support for DHCP option 108 in its DHCP Request, the DHCP server will include it in the DHCP Offer, as shown here.

Learn More

If you are interested in learning more about IPv6 Mostly and DHCP option 108, be sure to listen to the following episodes of the IPv6 Buzz Podcast.

Summary

As organizations continue their transition toward IPv6, DHCP option 108 provides administrators with a simple and effective way to reduce reliance on legacy IPv4 by signaling clients to prefer IPv6-only operation if they can support it. While Windows Server does not natively support this option, creating a custom predefined setting ensures administrators can take advantage of this important feature.

Additional Information

M-21-07 – Completing the Transition to IPv6 for U.S. Federal Government Agencies [PDF]

Microsoft Plans to Extend CLAT Support in Windows 11

RFC 6877 – 464XLAT: Combination of Stateful and Stateless Translation

RFC 8925 – IPv6-Only Preferred Option for DHCPv4

IPv6 Buzz Podcast on PacketPushers.Net