Troubleshooting Always On VPN Error Code 864

When configuring an Always On VPN connection, the administrator may encounter a scenario in which a VPN connection fails using either Internet Key Exchange version 2 (IKEv2) or Secure Socket Tunneling Protocol (SSTP). On the Windows 10 client the error message states the following.

“Can’t connect to [connection name]. The remote access connection completed, but authentication failed because a certificate that validates the server certificate was not found in the Trusted Root Certification Authorities certificate store.”

Troubleshooting Always On VPN Error Code 864

In addition, the Application event log records an error message with Event ID 20227 from the RasClient source. The error message states the following.

“The user [username] dialed a connection name [connection name] which has failed. The error code returned on failure is 864.”

Troubleshooting Always On VPN Error Code 864

NPS Server Certificate

Error code 864 is commonly caused by a missing or invalid server certificate on the Network Policy Server (NPS) performing authentication for VPN clients. The NPS server must have a certificate installed in its local computer certificate store from a trusted certification authority (CA) that includes the following.

Subject Name

The subject name must match the hostname defined in the EAP configuration for VPN clients. This may be the NPS server’s hostname but could also be an alias when NPS load balancing is configured.

Troubleshooting Always On VPN Error Code 864

Enhanced Key Usage

The NPS server certificate must include the Server Authentication Enhanced Key Usage (EKU).

Troubleshooting Always On VPN Error Code 864

NPS Policy Configuration

The NPS server certificate must also be selected in the network policy used for VPN client authentication. To confirm correct certificate configuration, open the properties for the Always On VPN network policy and follow the steps below.

1. Select the Constraints tab.
2. Highlight Authentication Methods.
3. Highlight Microsoft: Protected EAP (PEAP) in the EAP Types field.
4. Click Edit.
5. Select the NPS server certificate from the Certificate issued to drop-down list.

Troubleshooting Always On VPN Error Code 864

Ensure the NPS server certificate is also used for client certificate authentication by performing the following steps.

1. Highlight Smart Card or other certificate.
2. Click Edit.
3. Select the NPS server certificate from the Certificate issued to drop-down list.
4. Click Ok.

Troubleshooting Always On VPN Error Code 864

Additional Information

Windows 10 Always On VPN Network Policy Server (NPS) Load Balancing

Always On VPN IKEv2 Policy Mismatch Error

Always On VPN IKEv2 Policy Mismatch ErrorThe Internet Key Exchange version 2 (IKEv2) VPN protocol is the protocol of choice for Windows 10 Always On VPN deployments where the highest levels of security and assurance are required. However, as I’ve written about in the past, often the default IKEv2 security settings are less than desirable. Before using IKEv2 VPN in a production environment the administrator will need to update these security settings accordingly.

Connection Failure

When configuring Windows Server Routing and Remote Access Service (RRAS) or a third-party VPN appliance to support IKEv2 using custom security policies, the administrator may encounter a scenario in which a connection cannot be established due to a policy mismatch error. When the connection attempt fails, an error will be recorded in the Windows Application event log from the RasClient source with Event ID 20227. The error message states the following:

“The user [username] dialed a connection named [connection name] which has failed. The error code returned on failure is 13868.”

Always On VPN IKEv2 Policy Mismatch Error

Error Code 13868

Error code 13868 translates to ERROR_IPSEC_IKE_POLICY_MATCH. Essentially this error indicates that the IKEv2 security policy on the client did not match the configuration on the server.

Server Configuration

To view the current IKEv2 IPsec policy configuration, open an elevated PowerShell command window and run the following command.

Get-VpnServerIPsecConfiguration

Always On VPN IKEv2 Policy Mismatch Error

Client Configuration

To ensure interoperability, the VPN client must be configured to use the same IKEv2 security policy as defined on the sever. To view a VPN client’s currently configured IKEv2 security policy, open an elevated PowerShell command window and run the following command.

Get-VpnConnection -Name [connection name] | Select-Object -ExpandProperty IPsecCustomPolicy

Always On VPN IKEv2 Policy Mismatch Error

Note: If this PowerShell command returns no output, the VPN connection is not using a custom IKEv2 IPsec security policy.

Updating Settings

Guidance for configuring IKEv2 security policies on Windows Server RRAS and Windows 10 can be found here.

NPS Policy

Another common cause of IKEv2 policy mismatch errors is a misconfigured Network Policy Server (NPS) network policy. Specifically, administrators may disable Basic and Strong encryption for MPPE in an attempt to improve security.

Always On VPN IKEv2 Policy Mismatch Error

The NPS policy for Always On VPN must include Strong encryption at a minimum. Basic and No encryption can be safely disabled.

Always On VPN IKEv2 Policy Mismatch Error

Summary

IKEv2 policy mismatch errors can be resolved easily by ensuring both the VPN server and client are configured to use the same IPsec security policies. Use the PowerShell commands in the above referenced above to validate settings and make changes when necessary.

Additional Information

Windows 10 Always On VPN IKEv2 Security Configuration

Windows 10 Always On VPN IKEv2 Features and Limitations

Show-VpnConnectionIPsecConfiguration PowerShell script on Github

Set-IKEv2SecurityBaseline PowerShell script on Github

Always On VPN with Azure Gateway

Always On VPN with Azure GatewayRecently I wrote about VPN server deployment options for Windows 10 Always On VPN in Azure. In that post I indicated the native Azure VPN gateway could be used to support Always On VPN connections using Internet Key Exchange version 2 (IKEv2) and Secure Socket Tunneling Protocol (SSTP). In this post I’ll outline the requirements and configuration steps for implementing this solution.

Requirements

To support Always On VPN, point-to-site VPN connections must be enabled on the Azure VPN gateway. Not all Azure VPN gateways are alike, and point-to-site connections are not supported in all scenarios. For Always On VPN, the Azure VPN gateway must meet the following requirements.

VPN SKU

The Azure VPN gateway SKU must be VpnGw1, VpnGw2, VpnGw3, VpnGw1AZ, VpnGw2AZ, or VpnGw3AZ. The Basic SKU is not supported.

VPN Type

The VPN type must be route-based. Policy-based VPN gateways are not supported for point-to-site VPN connections.

Limitations

Using the Azure VPN gateway for Always On VPN may not be ideal in all scenarios. The following limitations should be considered thoroughly before choosing the Azure VPN gateway for Always On VPN.

Device Tunnel

RADIUS/EAP authentication for user tunnel connections is not supported if the Azure VPN gateway is configured to support device tunnel with machine certificate authentication.

Maximum Connections

A maximum of 250, 500, and 1000 concurrent IKEv2 connections are supported when using the VpnGw1/AZ, VpnGw2/AZ, and VpnGw3/AZ SKUs, respectively (x2 for active/active gateway deployments). In addition, a maximum of 128 concurrent SSTP connections are supported for all VPN gateway SKUs (x2 for active/active gateway deployments).

Always On VPN with Azure Gateway

Reference: https://docs.microsoft.com/en-us/azure/vpn-gateway/vpn-gateway-about-vpngateways#gwsku

RADIUS Requirements

To support Always On VPN connections, the Azure VPN gateway must be configured to authenticate to a RADIUS server. The RADIUS server must be reachable from the VPN gateway subnet. The RADIUS server can be hosted in Azure or on-premises. Before proceeding, ensure that any network routes, firewall rules, and site-to-site VPN tunnel configuration is in place to allow this communication.

RADIUS Configuration

Guidance for configuring Windows Server NPS for Always On VPN can be found here. The only difference when configuring NPS for use with Azure VPN gateway is the RADIUS client configuration.

Open the NPS management console (nps.msc) and follow the steps below to configure Windows Server NPS to support Always On VPN client connections from the Azure VPN gateway.

1. Expand RADIUS Clients and Servers.
2. Right-click RADIUS Clients and choose New.
3. Enter a descriptive name in the Friendly name field.
4. Enter the Azure VPN gateway subnet using CIDR notation in the Address (IP or DNS) field. The gateway subnet can be found by viewing the properties of the Azure VPN gateway in the Azure portal.
5. Enter the shared secret to be used for RADIUS communication in the Shared secret field.

Always On VPN with Azure Gateway

Azure VPN Gateway Configuration

To begin, provision a Virtual Network Gateway in Azure that meets the requirements outlined above. Guidance for implementing an Azure VPN gateway can be found here. Once complete, follow the steps below to enable support for Always On VPN client connections.

Enable Point-to-Site

Perform the following steps to enable point-to-site VPN connectivity.

1. In the navigation pane of the Azure VPN gateway settings click Point-to-site configuration.
2. Click Configure Now and specify an IPv4 address pool to be assigned to VPN clients. This IP address pool must be unique in the organization and must not overlap with any IP address ranges defined in the Azure virtual network.
3. From the Tunnel type drop-down list select IKEv2 and SSTP (SSL).
4. In the RADIUS authentication field enter the IPv4 address of the RADIUS server. At the time of this writing only a single IPv4 address is supported. If RADIUS redundancy is required, consider creating a load balanced NPS cluster.
5. In the Server secret field enter the RADIUS shared secret.
6. Click Save to save the configuration.

Always On VPN with Azure Gateway

VPN Client Configuration

Perform the following steps to configure a Windows 10 VPN client to connect to the Azure VPN gateway.

Download VPN Configuration

1. Click Point-to-site configuration.
2. Click Download VPN client.
3. Select EAPMSCHAv2 (yes, that’s correct even if EAP-TLS will be used!)
4. Click Download.
5. Open the downloaded zip file and extract the VpnSettings.XML file from the Generic folder.
6. Copy the FQDN in the VpnServer element in VpnSettings.XML. This is the FQDN that will be used in the template VPN connection and later in ProfileXML.

Always On VPN with Azure Gateway

Create a Test VPN Connection

On a Windows 10 device create a test VPN profile using the VPN server address copied previously. Configure EAP settings to match those configured on the NPS server and test connectivity.

Create an Always On VPN Connection

Once the VPN has been validated using the test profile created previously, the VPN server and EAP configuration from the test profile can be used to create the Always On VPN profile for publishing using Intune, SCCM, or PowerShell.

IKEv2 Security Configuration

The default IKEv2 security parameters used by the Azure VPN gateway are better than Windows Server, but the administrator will notice that a weak DH key (1024 bit) is used in phase 1 negotiation.

Always On VPN with Azure Gateway

Use the following PowerShell commands to update the default IKEv2 security parameters to recommended baseline defaults, including 2048-bit keys (DH group 14) and AES-128 for improved performance.

Connect-AzAccount
Select-AzSubscription -SubscriptionName [Azure Subscription Name]

$Gateway = [Gateway Name]
$ResourceGroup = [Resource Group Name]

$IPsecPolicy = New-AzVpnClientIpsecParameter -IpsecEncryption AES128 -IpsecIntegrity SHA256 -SALifeTime 28800 -SADataSize 102400000 -IkeEncryption AES128 -IkeIntegrity SHA256 -DhGroup DHGroup14 -PfsGroup PFS14

Set-AzVpnClientIpsecParameter -VirtualNetworkGatewayName $Gateway -ResourceGroupName $ResourceGroup -VpnClientIPsecParameter $IPsecPolicy

Note: Be sure to update the cryptography settings on the test VPN connection and in ProfileXML for Always On VPN connections to match the new VPN gateway settings. Failing to do so will result in an IPsec policy mismatch error.

Additional Information

Microsoft Azure VPN Gateway Overview

About Microsoft Azure Point-to-Site VPN

Windows 10 Always On VPN IKEv2 Security Configuration