Troubleshooting Always On VPN Error Code 809

When testing an Always On VPN connection, the administrator may encounter a scenario where the VPN client fails to connect to the VPN server. On the Windows 10 client the error message states the following.

“Can’t connect to [connection name]. The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (e.g. firewalls, NAT, routers, etc.) between your computer and the remote server is not configured to allow VPN connections. Please contact your Administrator or your service provider to determine which device may be causing the problem.”

Always On VPN and IKEv2 Fragmentation

In addition, the Application event log records an error message with Event ID 20227 from the RasClient source. The error message states the following.

“The User [username] dialed a connection named [connection name] with has failed. The error code returned on failure is 809.”

Troubleshooting Always On VPN Error Code 809

Connection Timeout

The error code 809 indicates a VPN timeout, meaning the VPN server failed to respond. Often this is related directly to network connectivity, but sometimes other factors can come in to play.

Troubleshooting VPN Error Code 809

When troubleshooting VPN error code 809 the following items should be carefully checked.

  • Name Resolution – Ensure the VPN server’s public hostname resolves to the correct IP address.
  • Firewall Configuration – Confirm the edge firewall is configured properly. Inbound TCP port 443 is required for the Secure Socket Tunneling Protocol (SSTP) and inbound UDP ports 500 and 4500 are required for the Internet Key Exchange version 2 (IKEv2) protocol. Make sure that any NAT rules are forwarding traffic to the correct server.
  • Load Balancer Configuration – If VPN servers are located behind a load balancer, make certain that virtual IP address and ports are configured correctly and that health checks are passing. For IKEv2 specifically, it is crucial that UDP ports 500 and 4500 be delivered to the same backend server. This commonly requires custom configuration. For example, on the KEMP LoadMaster the administrator will configure “port following”. On the F5 BIG-IP a  custom “persistence profile” must be configured. On the Citrix NetScaler a “persistency group” must be defined.

IKEv2 Fragmentation

VPN error code 809 can also be caused by IKE fragmentation when using the IKEv2 VPN protocol. During IKEv2 connection establishment, payload sizes may exceed the IP Maximum Transmission Unit (MTU) for the network path between the client and server. This causes the IP packets to be fragmented. However, it is not uncommon for intermediary devices (routers, NAT devices, or firewalls) to block IP fragments. When this occurs, a VPN connection cannot be established. However, looking at a network trace of the connection attempt, the administrator will see that the connection begins but subsequently fails.

Troubleshooting Always On VPN Error Code 809

Enable IKEv2 Fragmentation Support

The IKEv2 protocol includes support for fragmenting packets at the IKE layer. This eliminates the need for fragmenting packets at the IP layer. IKEv2 fragmentation must be configured on both the client and server.

Client

IKEv2 fragmentation was introduced in Windows 10 1803 and is enabled by default. No client-side configuration is required.

Server

IKEv2 is commonly supported on many firewall and VPN devices. Consult the vendor’s documentation for configuration guidance. For Windows Server Routing and Remote Access (RRAS) servers, IKEv2 fragmentation was introduced in Windows Server 1803 and is also supported in Windows Server 2019. It is enabled via a registry key. The following PowerShell command can be used to enable IKEv2 fragmentation on supported servers.

New-ItemProperty -Path “HKLM:\SYSTEM\CurrentControlSet\Services\RemoteAccess\Parameters\Ikev2\” -Name EnableServerFragmentation -PropertyType DWORD -Value 1 -Force

Validation

Once IKEv2 fragmentation is configured on the VPN server, a network capture will reveal the IKE_SA_INIT packet now includes the IKEV2_FRAGMENTATION_SUPPORTED notification message.

Always On VPN and IKEv2 Fragmentation

Additional Information

Windows 10 Always On VPN and IKEv2 Fragmentation

Windows 10 Always On VPN IKEv2 Security Configuration

Windows 10 Always On VPN Hands-On Training Classes

DirectAccess SSL Offload and IP-HTTPS Preauthentication with Citrix NetScaler

Introduction

Communication between the DirectAccess client and server takes place exclusively over IPv6. When DirectAccess servers and/or clients are on the IPv4 Internet, an IPv6 transition technology must be employed to allow those clients to connect to the DirectAccess server. DirectAccess deployment best practices dictate that only the IP-HTTPS IPv6 transition technology be used. IP-HTTPS uses SSL/TLS for server authentication and optionally encryption. To improve security and performance for IP-HTTPS, an Application Delivery Controller (ADC) like the Citrix NetScaler can be configured to perform SSL offloading and client preauthentication for DirectAccess IP-HTTPS connections.

Please note that the following caveats apply when enabling SSL offload for DirectAccess clients:

  • Enabling SSL offload and IP-HTTPS preauthentication on an ADC for DirectAccess is formally unsupported by Microsoft.
  • SSL offload should not be enabled with DirectAccess is configured to use one-time password (OTP) authentication. Offloading SSL will break OTP functionality.

IP-HTTPS Challenges

The IP-HTTPS IPv6 transition technology is a simple and effective way to allow DirectAccess clients and servers to communicate by encapsulating IPv6 traffic in HTTP and routing it over the public IPv4 Internet. However, there are two critical issues with the default implementation of IP-HTTPS in DirectAccess. One is a security issue, the other affects performance.

Security

The DirectAccess server does not authenticate clients establishing IP-HTTPS connections. This could allow an unauthorized client to obtain an IPv6 address from the DirectAccess server using the IPv6 Neighbor Discovery (ND) process. With a valid IPv6 address, the unauthorized user could perform internal network reconnaissance or launch a variety of Denial of Service (DoS) attacks on the DirectAccess infrastructure and connected clients. More details here.

Performance

Windows 7 DirectAccess clients use encrypted cipher suites when establishing IP-HTTPS connections. However, the payload being transported is already encrypted using IPsec. This double encryption increases resource utilization on the DirectAccess server, reducing performance and limiting scalability. More details here.


Note: Beginning with Windows Server 2012 and Windows 8, Microsoft introduced support for null encryption for IP-HTTPS connections. This eliminates the needless double encryption, greatly improving scalability and performance for DirectAccess clients using IP-HTTPS.


SSL Offload for DirectAccess IP-HTTPS

The Citrix NetScaler can be configured to perform SSL offload to improve performance for Windows 7 DirectAccess clients using IP-HTTPS. Since DirectAccess does not natively support SSL offload, the NetScaler must be configured in a non-traditional way. While the NetScaler will be configured to terminate incoming IP-HTTPS SSL connections, it must also use SSL for the back-end connection to the DirectAccess server. However, the NetScaler will be configured only to use null cipher suites when connecting to the DirectAccess server. Even though Windows 7 clients will still perform double encryption to the NetScaler, this configuration effectively offloads from the server the heavy burden of double encrypting every IP-HTTPS connection for all connected DirectAccess clients. This results in reduced CPU utilization on the DirectAccess server, yielding better scalability and performance.

SSL Offload and Windows 8.x/10 Clients

Offloading SSL for Windows 8.x/10 clients will not improve performance because they already use null cipher suites for IP-HTTPS when connecting to a Windows Server 2012 or later DirectAccess server. However, terminating SSL on the NetScaler is still required to perform IP-HTTPS preauthentication.

Supported NetScaler Platforms for DirectAccess SSL Offloading

The following configuration for Citrix NetScaler can be performed on any release of the VPX virtual ADC platform. However, be advised that there is a known issue with older releases on the MDX and SDX hardware platforms that will prevent this from working. For MDX and SDX deployments, upgrading to release 11.1 build 50.10 or later will be required.

Configure Citrix NetScaler for IP-HTTPS SSL Offload

To enable SSL offloading for DirectAccess IP-HTTPS on the Citrix NetScaler, open the NetScaler management console, expand Traffic Management and Load Balancing, and then perform the following procedures in order.

Add Servers

  1. Click Servers.
  2. Click Add.
  3. In the Name field enter a descriptive name for the first DirectAccess server.
  4. Select IP Address.
  5. In the IP Address field enter the IP address of the first DirectAccess server.
  6. Click Create.
  7. Repeat these steps for any additional servers in the load-balanced cluster.

DirectAccess SSL Offload and IP-HTTPS Preauthentication with Citrix NetScaler

Add Services

  1. Click Services.
  2. Click Add.
  3. In the Service Name field enter a descriptive name for the service.
  4. Select Existing Server from the Server drop-down list.
  5. Choose the first DirectAccess server in the cluster.
  6. Choose SSL from the Protocol drop-down list.
  7. Click Ok.DirectAccess SSL Offload and IP-HTTPS Preauthentication with Citrix NetScaler
  8. Edit SSL Parameters.
    1. In the Protocol section uncheck SSLv3.
    2. Click Ok.
  9. Edit SSL Ciphers.
    1. Click Remove All.
    2. Click Add.
    3. Type NULL in the Search Ciphers box.
    4. Check the box next to the first entry for SSL3-NULL-SHA.
    5.  Click the right arrow to add the cipher to the list.
    6. Click Ok.
    7. Click Done.
    8. Repeat these steps for any additional servers in the load-balanced cluster.DirectAccess SSL Offload and IP-HTTPS Preauthentication with Citrix NetScaler

A warning message may be displayed indicating that no usable ciphers are configured on the SSL vserver/service. This message can be safely ignored.

DirectAccess SSL Offload and IP-HTTPS Preauthentication with Citrix NetScaler

Add Virtual Server

  1. Click Virtual Servers.
    1. Click Add.
    2. In the Name field enter a descriptive name for the virtual server.
    3. Choose SSL from the Protocol drop-down list.
    4. In the IP Address field enter the IP address for the virtual server.
    5. Click Ok.DirectAccess SSL Offload and IP-HTTPS Preauthentication with Citrix NetScaler

      Note: When enabling load balancing in DirectAccess, the IP address assigned to the first DirectAccess server is reallocated for use as the load balancing Virtual IP Address (VIP). Ideally this IP address will be assigned to the load balancing virtual server on the NetScaler. However, this is not a hard requirement. It is possible to configure the VIP on the NetScaler to reside on any subnet that the load balancer has an interface to. More details here.


  2. In the Services and Groups section click No Load Balancing Virtual Server Service Binding.
    1. Click on the Select Service field.
    2. Check all DirectAccess server services and click Select.
    3. Click Bind.
    4. Click Continue.
  3. In the Certificate section click No Server Certificate.
    1. Click on the Select Server Certificate field.
    2. Choose the certificate to be used for DirectAccess IP-HTTPS.
    3. Click Select.
    4. Click Bind.
    5. Click Continue.
  4. Edit SSL Ciphers.
    1. Click Remove All.
    2. Click Add.
    3. Type ECDHE in to the Search Ciphers box.
    4. Check the box next to TLS1-ECDHE-RSA-AES128-SHA.
    5. Click the right arrow to add the cipher to the list.
    6. Type NULL in to the Search Ciphers box.
    7. Check the box next to SSL3-NULL-SHA.
    8. Click the right arrow to add the cipher to the list.
    9. Click Ok.
    10. Click Done.DirectAccess SSL Offload and IP-HTTPS Preauthentication with Citrix NetScaler

      Note: If Windows 8.x/10 clients are supported exclusively, SSL3-NULL-SHA is the only cipher suite required to be configured on the virtual server. If Windows 7 client support is required, the TLS1-ECDHE-RSA-AES128-SHA cipher suite should also be configured on the virtual server.


  5. Edit SSL Parameters.
    1. Uncheck SSLv3.
    2. Click Ok.

      Note: If Windows 8.x/10 clients are supported exclusively, TLSv1 can also be unchecked on the virtual server. If Windows 7 client support is required, TLSv1 must be enabled.


  6. In the Advanced Settings section click Persistence.
    1. Choose SSLSESSION.
    2. Enter 10 minutes for the Time-out (mins) value.
    3. Click Ok.
    4. Click Done.

Optional IP-HTTPS Preauthentication

To enable IP-HTTPS preauthentication to prevent unauthorized network access, perform the following procedures on the Citrix NetScaler appliance.

  1. Expand Traffic Management, Load Balancing, and then click Virtual Servers.
  2. Select the DirectAccess virtual server and click Edit.
    1. In the Certificate section click No CA Certificate.
    2. Click the Select CA Certificate field.
    3. Choose the certificate for the CA that issues certificates to DirectAccess clients and servers.

      Note: The CA certificate used for DirectAccess can be found by opening the Remote Access Management console, clicking Edit on Step 2, and then clicking Authentication. Alternatively, the CA certificate can be found by running the following PowerShell command.

      (Get-RemoteAccess).IPsecRootCertificate | Format-Table Thumbprint


    4. Click Select.
    5. Choose CRL Optional from the CRL and OCSP Check drop-down list.
    6. Click Bind.
  3. Edit SSL Parameters.
    1. Check the box next to Client Authentication.
    2. Choose Mandatory from the Client Certificate drop-down list.
    3. Click Ok.
    4. Click Done.
      DirectAccess SSL Offload and IP-HTTPS Preauthentication with Citrix NetScaler

Summary

Leveraging the advanced capabilities of the Citrix NetScaler ADC can improve performance when supporting Windows 7 clients and enhance security for all DirectAccess clients using IP-HTTPS. In terms of supportability, all of the changes described in this article are completely transparent and do not alter the native DirectAccess client or server configuration. If a Microsoft support engineer declines support due to this configuration, switching from SSL offload to SSL bridge is all that’s required to restore full supportability.

Additional Resources

NetScaler release 11.1 build 50.10 (requires login) – https://www.citrix.com/downloads/netscaler-adc/firmware/release-111-build-5010

Release notes for build 50.10 of NetScaler 11.1 release – https://www.citrix.com/content/dam/citrix/en_us/documents/downloads/netscaler-adc/NS_11_1_50_10.html

VIDEO: Enable Load Balancing for DirectAccess – https://www.youtube.com/watch?v=3tdqgY9Y-uo

DirectAccess IP-HTTPS preauthentication using F5 BIG-IP – https://directaccess.richardhicks.com/2016/05/23/directaccess-ip-https-preauthentication-using-f5-big-ip/

DirectAccess SSL offload for IP-HTTPS using F5 BIG-IP – https://directaccess.richardhicks.com/2013/07/10/ssl-offload-for-ip-https-directaccess-traffic-from-windows-7-clients-using-f5-big-ip/

Implementing DirectAccess with Windows Server 2016 book – http://directaccessbook.com/

DirectAccess Client Firewall Rule Configuration for ISATAP Manage Out

For DirectAccess manage out scenarios, it is necessary to configure the Windows firewall on the DirectAccess client to allow any required inbound communication from the corporate network. For example, if management hosts on the internal network need to initiate Remote Desktop sessions with remote connected DirectAccess clients, the Remote Desktop – User Mode (TCP-In) Windows firewall rule will need to be enabled for the Public and Private profiles.

DirectAccess Client Firewall Rule Configuration for ISATAP Manage Out

While enabling this rule will allow remote desktop connections to be made from the corporate network, its default configuration will also accept remote desktop connections from any network. From a security perspective this is not desirable.

DirectAccess Client Firewall Rule Configuration for ISATAP Manage Out

A better solution is to restrict access to connections originating only from the corporate network. To do this it will be necessary to identify the ISATAP prefix used internally. To determine the corporate ISATAP prefix, run the ipconfig command on a management workstation that is configured for ISATAP. The ISATAP prefix will be the first 96 bits of the IPv6 address assigned to the ISATAP tunnel adapter (essentially everything with the exception of the embedded IPv4 address).

DirectAccess Client Firewall Rule Configuration for ISATAP Manage Out

On the DirectAccess client, right-click the firewall rule and choose Properties. Choose the Scope tab and then select These IP addresses . Click Add and then enter the ISATAP prefix as shown here.

DirectAccess Client Firewall Rule Configuration for ISATAP Manage Out

Once the firewall rule is configured to restrict access to the ISATAP prefix, only corporate management workstations on the internal network will have access to remote DirectAccess clients.