DirectAccess Manage Out with ISATAP and NLB Clustering

DirectAccess Manage Out with ISATAP and NLB ClusteringDirectAccess connections are bidirectional, allowing administrators to remotely connect to clients and manage them when they are out of the office. DirectAccess clients use IPv6 exclusively, so any communication initiated from the internal network to remote DirectAccess clients must also use IPv6. If IPv6 is not deployed natively on the internal network, the Intrasite Automatic Tunnel Addressing Protocol (ISATAP) IPv6 transition technology can be used to enable manage out.

ISATAP Supportability

According to Microsoft’s support guidelines for DirectAccess, using ISATAP for manage out is only supported for single server deployments. ISATAP is not supported when deployed in a multisite or load-balanced environment.

Not supported” is not the same as “doesn’t work” though. For example, ISATAP can easily be deployed in single site DirectAccess deployments where load balancing is provided using Network Load Balancing (NLB).

ISATAP Configuration

To do this, you must first create DNS A resource records for the internal IPv4 address for each DirectAccess server as well as the internal virtual IP address (VIP) assigned to the cluster.

DirectAccess Manage Out with ISATAP and NLB Clustering

Note: Do NOT use the name ISATAP. This name is included in the DNS query block list on most DNS servers and will not resolve unless it is removed. Removing it is not recommended either, as it will result in ALL IPv6-enabled hosts on the network configuring an ISATAP tunnel adapter.

Once the DNS records have been added, you can configure a single computer for manage out by opening an elevated PowerShell command window and running the following command:

Set-NetIsatapConfiguration -State Enabled -Router [ISATAP FQDN] -PassThru

DirectAccess Manage Out with ISATAP and NLB Clustering

Once complete, an ISATAP tunnel adapter network interface with a unicast IPv6 address will appear in the output of ipconfig.exe, as shown here.

DirectAccess Manage Out with ISATAP and NLB Clustering

Running the Get-NetRoute -AddressFamily IPv6 PowerShell command will show routes to the client IPv6 prefixes assigned to each DirectAccess server.

DirectAccess Manage Out with ISATAP and NLB Clustering

Finally, verify network connectivity from the manage out host to the remote DirectAccess client.

Note: There is a known issue with some versions of Windows 10 and Windows Server 2016 that may prevent manage out using ISATAP from working correctly. There’s a simple workaround, however. More details can be found here.

Group Policy Deployment

If you have more than a few systems on which to enable ISATAP manage out, using Active Directory Group Policy Objects (GPOs) to distribute these settings is a much better idea. You can find guidance for creating GPOs for ISATAP manage out here.

DirectAccess Client Firewall Configuration

Simply enabling ISATAP on a server or workstation isn’t all that’s required to perform remote management on DirectAccess clients. The Windows firewall running on the DirectAccess client computer must also be configured to securely allow remote administration traffic from the internal network. Guidance for configuring the Windows firewall on DirectAccess clients for ISATAP manage out can be found here.

ISATAP Manage Out for Multisite and ELB

The configuration guidance in this post will not work if DirectAccess multisite is enabled or external load balancers (ELB) are used. However, ISATAP can still be used. For more information about enabling ISATAP manage out with external load balancers and/or multisite deployments, fill out the form below and I’ll provide you with more details.


Once ISATAP is enabled for manage out, administrators on the internal network can remotely manage DirectAccess clients wherever they happen to be. Native Windows remote administration tools such as Remote Desktop, Windows Remote Assistance, and the Computer Management MMC can be used to manage remote DirectAccess clients. In addition, enterprise administration tools such as PowerShell remoting and System Center Configuration Manger (SCCM) Remote Control can also be used. Further, third-party remote administration tools such as VNC, TeamViewer, LogMeIn, GoToMyPC, Bomgar, and many others will also work with DirectAccess ISATAP manage out.

Additional Information

ISATAP Recommendations for DirectAccess Deployments

DirectAccess Manage Out with ISATAP Fails on Windows 10 and Windows Server 2016 

DirectAccess Client Firewall Rule Configuration for ISATAP Manage Out

DirectAccess Manage Out and System Center Configuration Manager (SCCM)

Contact Me

Interested in learning more about ISATAP manage out for multisite and external load balancer deployments? Fill out the form below and I’ll get in touch with you.

Top 5 DirectAccess Troubleshooting Tips

Top 5 DirectAccess Troubleshooting TipsDirectAccess is a thing of beauty when everything is working as it should. When it isn’t, troubleshooting can be quite challenging. DirectAccess relies on many Windows platform technologies such as Active Directory for authentication, PKI for certificate management, group policy for settings deployment, IPsec for encryption, and IPv6 for transport. With so many dependencies, locating the source of the problem can be a difficult and daunting task.

I’m frequently called upon to help organizations of all sizes with DirectAccess troubleshooting. While this post is not intended to be a detailed, prescriptive guide for DirectAccess troubleshooting, I did want to share some common troubleshooting tips based on many years of troubleshooting DirectAccess.

Here are my top 5 DirectAccess troubleshooting tips:

  1. Check Prerequisites – Before diving in and collecting network traces and scouring event logs for clues as to why DirectAccess isn’t working, it’s essential to start at the beginning. Often the source of trouble is missing or misconfigured prerequisites. For example, is the DirectAccess client running a supported operating system? Remember, clients must be running Windows 10 Enterprise or Education, Windows 8.x Enterprise, or Windows 7 Enterprise or Ultimate. Also, ensure that the Windows firewall is enabled on DirectAccess servers and clients, that certificates are installed and valid (trusted, correct EKU, etc.), and that the DirectAccess settings GPO has been applied to servers and clients.
  2. Validate External Connectivity – If you are following implementation and security best practices for DirectAccess, the DirectAccess server will be in a perimeter/DMZ network behind an edge firewall. The firewall must be configured to allow inbound TCP port 443 only. If the firewall is also performing Network Address Translation (NAT), the NAT rule must be configured to forward traffic to the DirectAccess server’s dedicated or virtual IP address (VIP), or the VIP of the load balancer. Watch for routing issues when using load balancers too. It’s a good idea to confirm external connectivity using the Test-NetConnection PowerShell command. Even better, use the open source tool Nmap for more thorough testing.
  3. Remove Third Party Software – I can’t tell you how many times I’ve resolved DirectAccess connectivity issues by removing (not just disabling!) third party software on the client and/or server. It’s not uncommon for third-party security software to interfere with IPsec and/or IPv6 communication, both of which are vital to DirectAccess. If your DirectAccess troubleshooting efforts reveal no underlying issues with prerequisites or external connectivity, I’d suggest removing (at least temporarily) any third-party software and testing again.
  4. Isolate Environmental Issues – Occasionally other settings applied manually or via Active Directory group policy will interfere with DirectAccess. Examples include IPv6 being disabled in the registry, IPv6 transition technologies required to support DirectAccess are turned off, essential firewall rules for DirectAccess are disabled, or manipulating local security settings such as Access this computer from the network. To assist with troubleshooting it might be necessary to temporarily place DirectAccess clients and servers in their own dedicated Organizational Units (OUs) and block inheritance to isolate the configuration as much as possible. In addition, if DirectAccess clients are servers are provisioned using images or templates, testing with a clean build straight from the installation source (ISO or DVD) can be helpful.
  5. Check for Unsupported Configurations – If DirectAccess isn’t working, it might be possible the configuration you are trying to use is not supported. Examples including strong user authentication with OTP when force tunneling is enabled, provisioning Windows 7 clients when using Kerberos Proxy authentication, or provisioning Windows 10 clients when Network Access Protection (NAP) integration is enabled. These configurations won’t work and are formally documented here.

This is by no means a comprehensive or exhaustive troubleshooting guide. For more information and additional DirectAccess troubleshooting guidance I would encourage you to purchase my book Implementing DirectAccess with Windows Server 2016, which has an entire chapter devoted just to troubleshooting. In addition, watch my DirectAccess video training courses on Pluralsight for details and information about DirectAccess installation, configuration, management, support, and troubleshooting. And if you’re still struggling to resolve a DirectAccess problem, use the form at the bottom of this page to contact me to inquire about additional troubleshooting help.

Additional Resources

Microsoft Windows DirectAccess Client Troubleshooting Tool
DirectAccess and Windows 10 Professional
DirectAccess Troubleshooting with Nmap
DirectAccess Unsupported Configurations
Planning and Implementing DirectAccess with Windows Server 2016 Video Training Course on Pluralsight
Implementing DirectAccess with Windows Server 2016 Book

Need assistance with DirectAccess troubleshooting? Complete the form below and I’ll get in touch with you.

DirectAccess IPv6 Support for WorkSite and iManage Work

DirectAccess IPv6 Support for WorkSite and iManage WorkiManage Work (formerly WorkSite) is a popular document management system commonly used in the legal, accounting, and financial services industries. Historically, there have been issues getting WorkSite to function over DirectAccess, because WorkSite used IPv4 addresses and DirectAccess clients use IPv6. When a DirectAccess client is outside of the office, it communicates with the DirectAccess server using IPv6 exclusively, so applications that make calls directly to IPv4 addresses won’t work.

One way DirectAccess administrators could make WorkSite function was to use portproxy to create v4tov6 address and port mappings on the client. However, this method is error prone, difficult to troubleshoot and support, and doesn’t scale effectively.

The good news is that beginning with release 9, the iManage Work client application has been upgraded to support IPv6. However, it is not enabled by default. To enable IPv6 support for iManage Work, add the following registry key on the client side (not the server!). No other changes are required.

HKLM\Software\Wow6432Node\Interwoven\WorkSite\Server Common\

Type: REG_SZ
String: IP Address Family
Value: IPv6

DirectAccess IPv6 Support for WorkSite and iManage Work

You can also use the following PowerShell command to add this registry entry.

New-Item -Path “HKLM:\Software\Wow6432Node\Interwoven\WorkSite\Server Common\” -Force
New-ItemProperty -Path “HKLM:\Software\Wow6432Node\Interwoven\WorkSite\Server Common\”-Name “IP Address Family” -PropertyType String -Value IPv6 -Force

After validation testing is complete, deploy the registry setting via Active Directory group policy preferences to all DirectAccess clients and iManage Work will function perfectly over DirectAccess!

Additional Resources

Active Directory Group Policy Preferences on Microsoft TechNet

iManage Web Site

Implementing DirectAccess with Windows Server 2016