Always On VPN IKEv2 Connection Failure Error Code 800

Always On VPN administrators may encounter a scenario in which Windows 10 clients are unable to establish an IKEv2 VPN connection to a Windows Server Routing and Remote Access Service (RRAS) server or a third-party VPN device under the following conditions.

  1. The VPN connection is configured using ProfileXML.
  2. ProfileXML includes the <CryptographySuite> element.
  3. The VPN server is configured to use a custom IPsec policy.
  4. The VPN server supports only IKEv2.
  5. The <NativeProtocolType> in ProfileXML is set to Automatic.

When these specific conditions are met, the client will be unable to connect to the VPN server using IKEv2. The error message states:

The remote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.

Always On VPN IKEv2 VPN Connection Failure Error Code 800

In addition, the event log will include an error message from the RasClient source with event ID 20227 that includes the following error message.

The user [username] dialed a connection named [connection name] which has failed. The error code returned on failure is 800.

Always On VPN IKEv2 VPN Connection Failure Error Code 800

A manually configured VPN connection using IKEv2 will connect successfully under these same conditions, however.

IKEv2 Error Code 800

Error code 800 translates to ERROR_AUTOMATIC_VPN_FAILED, which is somewhat ambiguous. The error description is:

Unable to establish the VPN connection. The VPN server may be unreachable, or security parameters may not be configured properly for this connection.

Digging Deeper

A network trace of the IKEv2 VPN connection reveals the true source of the problem, which is a failure of the client and server to successfully negotiate an IKEv2 security association (SA). During the SA initiation process, the parameters offered by the client are unacceptable to the server, resulting in a NO_PROPOSAL_CHOSEN notification being returned by the server.

Always On VPN IKEv2 VPN Connection Failure Error Code 800

Custom Cryptography Settings Ignored

It appears that the Always On VPN connection ignores the custom cryptography settings defined in the CryptographySuite element in ProfileXML. However, this only occurs when the NativeProtocolType is set to Automatic. Presumably, this is a bug. 🙂

Workaround

As a workaround, set the NativeProtocolType to IKEv2. When NativeProtocolType is set to IKEv2, the VPN connection recognizes the IKEv2 parameters defined in the CryptographySuite element and the VPN connection will be established successfully.

Additional Information

Always On VPN IKEv2 Security Configuration

Always On VPN Certificate Requirements for IKEv2

Always On VPN IKEv2 Load Balancing with the KEMP LoadMaster Load Balancer

Always On VPN Protocol Recommendations for Windows Server Routing and Remote Access Service (RRAS)

Always On VPN Protocol Recommendations for Windows Server Routing and Remote Access Service (RRAS)Windows 10 Always On VPN is infrastructure independent and can be implemented using third-party VPN devices. It is not necessary to deploy any Windows servers at all to support an Always On VPN solution. However, in a recent blog post I outlined some compelling reasons to consider using Windows Server 2016’s Routing and Remote Access Service (RRAS) feature to terminate VPN connections. RRAS supports both modern and legacy VPN protocols, each with their own advantages and disadvantages. The choice of which protocols to support will be determined by many factors, but it is important to understand the capabilities of each to make an informed decision.

RRAS VPN Protocols

Windows RRAS supports the following VPN protocols.

  • Internet Key Exchange version 2 (IKEv2) – RFC7296
  • Secure Sockets Tunneling Protocol (SSTP) – Microsoft
  • Layer Two Tunneling Protocol over IPsec (L2TP/IPsec) – RFC2661
  • Point-to-Point Tunneling Protocol (PPTP) – RFC2637

There are pros and cons associated with each of these VPN protocols. Here’s a breakdown of each.

IKEv2

This IPsec-based VPN protocol is the preferred choice for most deployments. IKEv2 provides the best security and performance, with native features that enhance mobility. This latest version of IKE (v2) features streamlined messaging during connection establishment and enhanced session management that reduce protocol overhead and improve performance.

Advantages: Best security and performance.
Disadvantages: Firewalls may block required UDP ports.

SSTP

SSTP is an excellent alternative to IKEv2. It uses industry standard Transport Layer Security (TLS), making it widely accessible from most locations. It provides good security out of the box, but can be improved upon with additional configuration. SSTP lends itself well to load balancing, making it much easier to scale out than IKEv2. Optionally, TLS can be offloaded to an Application Delivery Controller (ADC) to reduce resource utilization on the RRAS server and further improve performance.

Advantages: Easy to configure with firewall friendly access.
Disadvantages: Not as secure IKEv2.

L2TP

While technically supported for Always On VPN, L2TP is a legacy VPN protocol that offers no real advantages over IKEv2. Its use is unnecessary and should be avoided.

Advantages: None.
Disadvantages: Firewalls may block required UDP ports.

PPTP

PPTP is considered an obsolete VPN protocol with many known security vulnerabilities. Its use should be avoided at all costs.

Advantages: None.
Disadvantages: Insecure.

Summary

Implementation best practices dictate that IKEv2 and SSTP be enabled to support Windows 10 Always On VPN connections when using Windows Server 2016 RRAS. The use of L2TP/IPsec and PPTP should be avoided. The combination of IKEv2 and SSTP will provide the best security and availability for remote workers. Clients that can establish IKEv2 VPN connections can take advantages of the security and performance benefits it provides. SSTP can be enabled as a fallback for clients that are unable to establish an IKEv2 connection due to restricted firewall access.

Always On VPN Hands-On Training

Interested in learning more about Windows 10 Always On VPN? Hands-on training classes are now forming. More details here.

Additional Resources

Frequently Asked Questions about Microsoft’s PPTP Implementation

Always On VPN and Windows Server Routing and Remote Access Services (RRAS)

Windows 10 Always On VPN and the Future of DirectAccess 

5 Things DirectAccess Administrators Should Know about Always On VPN 

3 Important Advantages of Windows 10 Always On VPN over DirectAccess 

Windows 10 Always On VPN Hands-On Training Classes

Always On VPN and Windows Routing and Remote Access Service (RRAS)

Windows 10 Always On VPN hands-on training classes now forming. Details here.

Always On VPN and Windows Routing and Remote Access Service (RRAS)

As I’ve written about in the past, Windows 10 Always On VPN has many advantages over DirectAccess. One of the most important features is that Always On VPN is completely infrastructure independent. Always On VPN is implemented entirely on the client side, so there is no reliance on Windows infrastructure servers at all. In theory, you could deploy an Always On VPN solution using an entirely third-party backend infrastructure. This is crucial because many organizations already have security infrastructure in place today. However, there are still some compelling reasons to choose Windows Server 2016 as the VPN server to support Windows 10 Always On VPN.

Considerations for Windows Server

Windows Server 2016 includes a very capable VPN server in the Routing and Remote Access Service (RRAS) role. Using Windows Server 2016 RRAS will meet the requirements for many deployment scenarios. RRAS also provides some unique advantages too. The following are some important considerations for choosing RRAS for VPN.

Easy to Deploy

The RRAS role in included in all Windows server network operating systems and can be enabled easily using the GUI or PowerShell. RRAS is mature and well-documented, making installation and configuration simpler. In fact, all of the Microsoft Windows 10 Always On VPN documentation guidance references RRAS.

Reduced Costs

No investment in proprietary hardware is required, because RRAS runs on Windows Server 2016 and can be deployed on existing virtual infrastructure. Deploying additional RRAS virtual machines enables quick and efficient scaling up of the solution without the need to deploy additional expensive hardware. Importantly, RRAS requires no additional per-client or per-device licensing. In addition, RRAS can be managed using existing Windows administration skill sets and does not require dedicated, and often expensive solution-specific expertise.

Modern Protocol Support

RRAS includes support for modern VPN protocols such as Internet Key Exchange version 2 (IKEv2) and Secure Socket Tunneling Protocol (SSTP). IKEv2 is the protocol of choice or most deployments, and is required for supporting the device tunnel. SSTP is a firewall-friendly protocol that ensures remote Windows clients can connect from anywhere. Layer Two Tunneling Protocol over IPsec (L2TP/IPsec) and Point-to-Point Tunneling Protocol (PPTP) are also supported for legacy client compatibility.

Summary

Although Windows 10 Always On VPN can be implemented using third-party VPN servers, it’s important not to overlook Windows server either. Windows Server 2016 RRAS has some important advantages over third-party infrastructure. RRAS is mature and well understood, with an abundance of published documentation available. Leveraging RRAS eliminates the need for costly proprietary hardware and client licensing, while at the same time reducing administrative overhead and streamlining support. RRAS also includes native support for modern VPN protocols, ensuring reliable client connectivity from any location.

Additional Resources

3 Important Advantages of Windows 10 Always On VPN over DirectAccess 

Windows 10 Always On VPN and the Future of DirectAccess 

5 Things DirectAccess Administrators Should Know About Always On VPN 

 

 

%d bloggers like this: