Troubleshooting Always On VPN Error Code 0x80092013

Troubleshooting Always On VPN Error Code 0x80092013Windows Server Routing and Remote Access Service (RRAS) is commonly used for Windows 10 Always On VPN deployments because it is easy to configure and manage, and it includes Microsoft’s proprietary Secure Socket Tunneling Protocol (SSTP). SSTP is a Transport Layer Security (TLS) VPN protocol that is firewall-friendly and ubiquitously available. However, a common configuration mistake can lead to failed connections.

Error 0x80092013

A Windows 10 Always On VPN client may fail to establish a VPN connection to an RRAS VPN server when using SSTP. The VPN client will return the following error message.

“Can’t connect to Always On VPN. The revocation function was unable to check revocation because the revocation server was offline.”

Troubleshooting Always On VPN Error Code 0x80092013

The event log will also include RasClient event ID 20227 with the following error.

“The user [domain\user] dialed a connection named [connection name] which has failed. The error code returned on failure is -2146885613.”

Troubleshooting Always On VPN Error Code 0x80092013

The Win32 error code –2146885613 converts to hexadecimal 0x80092013, which translates to CRYPT_E_REVOCATION_OFFLINE, indicating that the client was unable to successfully perform a check of the VPN server’s SSL certificate.

Revocation Checking

When the VPN client attempts to establish an SSTP connection to the Windows RRAS VPN, it will check the Certification Revocation List (CRL) using the information provided in the SSL certificate. If the CRL is unreachable for any reason, the client will not complete the connection.

Common Cause of Error 0x80092013

Certificate revocation failures for Windows 10 Always On VPN SSTP connections commonly occur when the RRAS VPN server is configured with an SSL certificate issued by an internal certification authority (CA) and the CRL is not publicly available.

Resolving Error 0x80092013

Making the internal CA’s CRL available publicly will of course resolve this error. However, best practice recommendations for the SSTP SSL certificate call for the use of a certificate issued by a public CA. For detailed information about SSL certificate requirements and recommendations, please see Always On VPN SSL Certificate Requirements for SSTP.

Additional Information

Always On VPN SSL Certificate Requirements for SSTP

Always On VPN ECDSA SSL Certificate Request for SSTP

Always On VPN Protocol Recommendations for Windows RRAS

Unable to Generate DirectAccess Diagnostic Log in Windows 10 v1709

There are numerous reports that generating the DirectAccess troubleshooting log fails on Windows 10 v1709. DirectAccess administrators have been reporting that the process seems to fail during the creation of the log file, leaving it truncated and incomplete. To resolve this issue, open an elevated PowerShell window and enter the following command.

New-ItemProperty -Path “HKLM:\SYSTEM\CurrentControlSet\Services\NcaSvc\” -Name SvcHostSplitDisable -PropertyType DWORD -Value 1 -Force

The computer must be restarted for this change to take effect. If initial testing of this workaround is successful, the registry setting can be pushed out to all DirectAccess clients using Active Directory Group Policy Preferences.

DirectAccess Troubleshooting and the Windows 10 Network Connectivity Assistant

DirectAccess Troubleshooting and the Windows 10 Network Connectivity AssistantOne of the first places administrators look for information about the DirectAccess client connection is the Network Connectivity Assistant (NCA). The NCA is used to view current connection status and to gather detailed information that is helpful for troubleshooting failed DirectAccess connections. The NCA was first integrated with the client operating system beginning with Windows 8. Similar functionality can be extended to Windows 7 clients by installing and configuring the Windows 7 DirectAccess Connectivity Assistant (DCA).

NCA

The DirectAccess NCA can be accessed by pressing the Windows Key + I and then clicking on Network & Internet and DirectAccess. Here you’ll find a helpful visual indicator of current connectivity status, and for multisite deployments you’ll also find details about the current entry point.

DirectAccess Troubleshooting and the Windows 10 Network Connectivity Assistant

DirectAccess Missing?

If DirectAccess does not appear in the list, open an elevated PowerShell window and restart the Network Connectivity Assistant service (NcaSvc) using the following command.

Restart-Service NcaSvc

If you receive the error “Failed to start service ‘Network Connectivity Assistant (NcaSvc)‘”, ensure that the client operating system is Enterprise or Education edition. The NCA service will always fail to start on Professional edition as it is not a supported DirectAccess client.

Log Collection

The DirectAccess NCA also provides access to crucial troubleshooting information. Clicking on the Collect button creates a detailed diagnostic log file that is often helpful for troubleshooting DirectAccess connectivity issues.

DirectAccess Troubleshooting and the Windows 10 Network Connectivity Assistant

Troubleshooting Info Missing?

The option to collect a log, and email it to your IT admin will only be displayed if a support email address is defined in the DirectAccess configuration. To define a support email address, open the Remote Access Management console and perform the following steps.

1. Click Edit on Step 1.
2. Click Network Connectivity Assistant.
3. Enter an email address in the Helpdesk email address field.
4. Click Finish to complete Step 1.
5. Click Finish to apply the changes.

Email Program

Microsoft assumes that an end user will be generating the DirectAccess client troubleshooting log and will be emailing them to their administrator. If an email program is not installed on the client, the following information is displayed.

There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an associate in the Default Programs control panel.

DirectAccess Troubleshooting and the Windows 10 Network Connectivity Assistant

If you wish to simply view the log file on the client and not email them, you can find the generated DirectAccess troubleshooting log file in HTML format in the following location.

%SystemDrive%\Users\%Username%\AppData\Local\Temp

DirectAccess Troubleshooting and the Windows 10 Network Connectivity Assistant

Unable to Generate Log Files

There are numerous reports that generating the DirectAccess troubleshooting log fails on Windows 10 v1709. DirectAccess administrators have been reporting that the process seems to fail during the creation of the log file, leaving it truncated and incomplete. To resolve this issue, open an elevated PowerShell window and enter the following command.

New-ItemProperty -Path “HKLM:\SYSTEM\CurrentControlSet\Services\NcaSvc\” -Name SvcHostSplitDisable -PropertyType DWORD -Value 1 -Force

The computer must be restarted for this change to take effect. If initial testing of this workaround is successful, the registry setting can be pushed out to all DirectAccess clients using Active Directory Group Policy Preferences.

Additional Information

Installing and Configuring DirectAccess Connectivity Assistant 2.0 on Windows 7 Clients

Planning and Implementing DirectAccess with Windows Server 2016 Video Training Course on Pluralsight

Managing and Supporting DirectAccess with Windows Server 2016 Video Training Course on Pluralsight

Implementing DirectAccess with Windows Server 2016 Book