Microsoft Intune Certificate Connector Failure

The Microsoft Intune Certificate Connector enables the provisioning and de-provisioning of on-premises PKI certificates for Intune-managed devices. Always On VPN administrators using Intune to deploy certificates with the Intune Certificate Connector using either PKCS or SCEP may encounter a scenario where certificates are no longer being provisioned to users or devices after working reliably previously.

Certificate Not Found

When this issue occurs, users will no longer be able to access the VPN and receive a “certificate could not be found that can be used with this Extensible Authentication Protocol” error message.

Connector Status

To determine the status of the Intune Certificate Connector, open the Microsoft Intune Admin Center (https://intune.microsoft.com) and navigate to Tenant Administration > Connectors and Tokens > Certificate Connectors. The status of the certificate connector server will be in Error.

Event Log

Open the event log on the server where the Intune Certificate Connector is installed. Navigate to Applications and Services Logs > Microsoft > Intune > CertificateConnectors > Operational. Here, you will find a variety of warning and error messages.

Event ID 5001

This is a warning from the CertificateConnectors source with event ID 5001 in the Task Category HealthMessageUploadFailedAttempt with the following details.

PKI Create Service:

Failed to upload health messages. Requeuing messages.

Event ID 1003

This is an error from the CertificateConnectors source with event ID 1003 in the Task Category PkcsDownloadFailure with the following details.

PKI Create Service:

Failed to download PKCS requests.

Event ID 2

This is an error from the CertificateConnectors source with event ID 2 in the Task Category Exception with the following details.

PKI Create Service:

Microsoft.Intune.Connectors.PkiCreateProcessor.Process threw an exception.

Expired Certificate

The warning and error messages recorded in the event log indicate an expired certificate on the Intune Certificate Connector server. Open the local computer certificate store (certlm.msc) on the server where the Intune Certificate Connector is installed. Review the expiration date of the certificate issued by Microsoft Intune ImportPFX Connector CA. It is most likely expired.

Click on the Certification Path tab to view the certificate status.

Renew Certificate

To renew this certificate, you must reinstall the Intune Certificate Connector. However, you do not have to uninstall it first. To renew the certificate, navigate to C:\Program Files\Microsoft Intune\PFXCertificateConnector\ConnectorUI and double-click on PFXCertificateConnectorUI.exe. Follow the prompts without making changes to the existing configuration. You’ll be prompted for the service account password (if using a domain account) and proxy credentials (if using a proxy server). In addition, you’ll be asked to sign in to Entra ID (formerly Azure AD). Be sure to provide credentials that are a global administrator and have an Intune license assigned. Once the process is complete, a new certificate will be installed in the local computer certificate store.

Intune Configuration

After updating the Intune Certificate Connector, a new certificate connector appears in the Intune Admin Center. You can now safely delete the old connector and rename the new one accordingly.

Redundancy

Deploying multiple instances of the Intune Certificate Connector is an excellent way to avoid future outages! It’s also a good idea to stagger their installation by a few months to ensure that a future certificate expiration doesn’t result in lost functionality. If you’ve deployed Intune Certificate Connectors recently, consider updating them at rotating intervals so certificates expire at different times.

Additional Information

Intune Certificate Connector Configuration Failed

Intune Certificate Connector Service Account and PKCS

Intune Certificate Connector Configuration Failure

Microsoft Intune Learning Resources for Always On VPN Administrators

Microsoft Entra Security Service Edge (SSE) on RunAs Radio

I recently had the opportunity to join my good friend Richard Campbell on the RunAs Radio podcast. During this episode, we discussed the new Microsoft Entra Security Service Edge (SSE). This new service offering includes Entra Internet Access, a cloud-based secure web gateway, and Entra Private Access, an identity-centric zero-trust network access (ZTNA) solution. Entra Private Access is in public preview today. Entra Private Access is still in private preview at the time of this writing, however.

You can listen to RunAs Radio episode 906 here.

Enjoy!

Always On VPN November 2023 Security Updates

Microsoft has released its security updates for November 2023. For Always On VPN administrators, it’s a light month, with just a single CVE affecting Always On VPN infrastructure.

PEAP

CVE-2023-36028 addresses a remote code execution (RCE) vulnerability in the Microsoft Protected Extensible Authentication Protocol (PEAP). An attacker could exploit this vulnerability by sending a specially crafted PEAP packet to a Windows Network Policy Server (NPS). This attack does not require authentication or user interaction.

Affected Systems

This PEAP vulnerability affects only NPS servers configured to support PEAP authentication explicitly. PEAP authentication is a best practice configuration for Always On VPN deployments and is widely deployed. NPS servers deployed to support other services, such as Wi-Fi or router and switch access that are configured to allow PEAP authentication, are also affected.

Exposure

NPS servers are not (or should not be!) exposed directly to the public Internet. This limits the attack surface to adversaries already on the internal network.

Mitigation

Microsoft suggests disabling PEAP authentication support on NPS servers until the update is applied. However, this would break the majority of Always On VPN deployments today. Since disabling PEAP isn’t a viable option, administrators can reduce their attack surface by updating the NPS firewall rules to restrict access only to authorized VPN servers or other network devices until their systems are fully updated.

Additional Information

November 2023 Security Updates

CVE-2023-36028 PEAP Remote Code Execution Vulnerability